Scheduler / Customer Services Representative
Scheduler / Customer Services Representative
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Salary Not Disclosed
1 Vacancy
Job Description
THE COMPANY
Family owned and operated since 1958 Vertikote Group is one of the largest and most
experienced powder coating & industrial paint operators in Australia. With multiple production lines operating powder coating and liquid paint systems Vertikote is the leading one-stop shop for all architectural industrial and domestic applications.
As the accredited coater of choice for our customers this important role is responsible for the performance of all factory production at our Chipping Norton (NSW) facility to produce quality work including responsibility for:
- Safety & Environment
- Performance and supervision of workers
- Controlling work in progress
- Implementation of efficient work practices to optimise factory performance
- Manage chemical pre-treatment systems
- Operating plant and equipment settings
- Managing consumables and packing
THE ROLE
We are looking for a proactive and results-driven Scheduler / Customer Services Coordinator to work withing our CST Team. This role oversees the scheduling of production orders client communications and internal workflows to ensure efficiency and timely delivery of services. You ll drive the team to meet KPIs improve processes and maintain excellent customer service.
Key Responsibilities may include:
- Manage the Scheduling and CST ensuring clear communication task ownership and team performance.
- Own production scheduling prioritizing express jobs and optimizing workflow.
- Communicate ETAs to clients and ensure timely updates throughout the production process.
- Oversee job intake and ensure job cards are processed efficiently.
- Collaborate with Sales Factory and Stores teams to ensure smooth operations.
- Ensure CST and Scheduling KPIs are met.
THE RIGHT CANDIDATE WILL HAVE
- Proven leadership experience in customer service and production environments preferably with scheduling.
- Strong organizational problem-solving and communication skills.
- Ability to handle pressure and prioritize tasks effectively.
- Experience with scheduling systems and internal production processes is a plus.
- Demonstrated experience in meeting KPIs.
- A commitment to ongoing training and development
- Customer service focus with the ability to manage enquiries resolve issues efficiently and build strong client relationships.
- Sound computer literacy including proficiency in Microsoft Office (Excel Outlook Word).
- Familiarity with WHS and quality compliance requirements ensuring all activities meet safety and regulatory standards.
BENEFITS
- Onsite parking
- Collaborative and inclusive team culture
- Opportunity to lead from the front - a chance to develop leadership skills and make a direct impact on team success.
- A culture of celebrating achievements and recognising individual and team contributions to company success.
TO APPLY
If you are an experienced Scheduling Services Coordinator with a passion for safety quality and efficiency sent your updated CV through to
Employment Type
Full Time
