Italian-Speaking Technical Support Agent
Italian-Speaking Technical Support Agent
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Job Description
Job Title: ItalianSpeaking Technical Support Agent
Location: Lisbon Portugal Hybrid & Onsite Options Available
Department: Technical Support / Customer Care
Employment Type: FullTime
About the Role:
We are seeking a skilled and serviceoriented Italianspeaking Technical Support Agent to join our team in Lisbon. You will assist customers with technical issues related to our products or services ensuring quick resolution and a smooth user experience. This role offers both onsite and hybrid work flexibility depending on your location and preferences.
Key Responsibilities:
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Provide technical support to Italianspeaking users via phone email or chat.
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Troubleshoot and resolve hardware software or connectivity issues effectively and efficiently.
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Guide users through stepbystep solutions and provide clear userfriendly instructions.
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Log all technical issues interactions and resolutions accurately in the ticketing system.
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Collaborate with internal technical teams to escalate and follow up on more complex cases.
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Stay up to date with product updates troubleshooting procedures and system changes.
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Ensure high customer satisfaction and promote trust in our technical support service.
Requirements:
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Fluent in Italian (native or nearnative level) and proficient in English (spoken and written).
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Prior experience in technical support help desk or IT customer service is preferred.
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Strong problemsolving abilities and a technical mindset.
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Excellent communication and interpersonal skills.
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Ability to work well under pressure and handle multiple tasks.
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Basic understanding of operating systems networking and general IT concepts.
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Legal right to work in Portugal.
Preferred Qualifications:
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Familiarity with ticketing systems (e.g. Zendesk Jira Freshdesk).
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Experience with remote troubleshooting tools and CRM platforms.
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Knowledge of specific technologies relevant to your companys products (e.g. VoIP SaaS IoT).
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Technical certifications (CompTIA Cisco etc. are a plus.
What We Offer:
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Competitive salary and monthly performance incentives.
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Flexible working options: onsite at our Lisbon office or hybrid setup.
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Thorough training and onboarding with continuous learning opportunities.
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A multicultural collaborative and friendly workplace environment.
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Career development and internal mobility programs.
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Relocation assistance for candidates moving to Lisbon (if applicable).
Employment Type
Full Time
