Information Officer (70321)
Information Officer (70321)
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Job Description
Job Information
Job Title:Information Officer
Job Requisition ID:70321
Ministry:Service Alberta and Red Tape Reduction
Location:Edmonton
Full or PartTime:Full TimeInOffice Position not eligible for hybrid work.
Hours of Work:36.25hours per week
Permanent/Temporary:Ongoing
Scope:Open Competition
Closing Date:May 5 2025
Classification:Administrative Support 5
Salary: $1913.27 $2342.49 biweekly ($54118 $61139 year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity inclusion and innovation are valued and supported. For more information on diversity and inclusion please visit: Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans. Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients expectations. We are looking for collaborative agile solutions focused individuals with strong communication skills and a strong service orientation. If that describes you please read on!
To learn more about us please visit: Responsibilities
Do you have a passion for offering excellent customer service while dealing directly with the publicresponding and resolving issues in a courteous and timely manner Do you enjoy working in a fastpaced call Centre environment If yes we have an incredible career opportunity for you!
The Service Alberta Health Contact Centre (SAHCC) service responds to over 300000 calls and 6000 emails per year from Albertans requiring information problem resolution eligibility determinations referrals and other assistance qualifying for and accessing Alberta Health Care (AHC) services.
Reporting to the Team Lead the Information Officer is primarily responsible for providing courteous timely and accurate information or advice to callers regarding legislation and associated programs. Information to callers include guidance on avenues available; legislative controls related to their concerns; and referrals to other government departments and outside agencies. In this position your main responsibilities will include providing full and accurate information services to callers via the telephone regarding all aspects of health legislation and related programs.
To be successful in this role you will need to demonstrate:
- Excellent written and verbal communication skills.
- Strong and creative problemsolving skills.
- The ability/willingness to work in a fastpaced challenging team environment multitask and be selfdirected while maintaining a high level of productivity and quality.
- The ability to function independently with a high degree of personal accountability and professionalism.
- The ability to comprehend and interpret legislative issues and relay information in understandable terms to clients.
- Familiarity with programs administered by other government departments and agencies.
- The ability to use appropriate telephone techniques professionalism and good judgment in the handling of calls regarding complex multifaceted politically sensitive and high priority complaints.
- Strong keyboarding skills.
Please click on this link to view the job description for this position.
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Thinking: The work done within the APS is part of a larger integrated and interrelated environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.
Qualifications
Requirements:
- High school diploma
- Three years of related customer service experience such as retail or service industry
- A cover letter will be required for this position this cover letter will be used to evaluate your written communication skills. Applications without a cover letter will not be accepted. Cover letters will be assessed for conciseness accuracy and grammar as part of the screening process.
Preference will be given to the following:
- 6 months or more of highvolume call center experience.
- Experience working with Microsoft Office (Outlook Word and Excel).
- Knowledge of CXone Reflections and ServiceNow or similar computer programs.
- Knowledge of Acts Legislation and Agreement including but not limited to FOIP Act and appropriate regulations.
Equivalencies:
- A oneyear certificate and three years of related experience.
- A twoyear diploma and two years of related experience.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to
Please Note:
- There are two (2) full time permanent positions available. These positions report 36.25 hours of work per week Monday to Friday.
- These positions will work out of the Terrace BuildingStreet NW in Edmonton.
- These positions must work full time in office and are not eligible for hybrid work.
- Final candidates will be required to undergo security screening.
- Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate.
- Outofprovince applicants can obtain the required documents/checks from the province they currently reside in.
What we offer:
- Working for the Alberta Public Service Service Pension Plan (PSPP) .
- Alberta Public Service Benefit Information learning and development Alberta Public Service Careers tool .
- Positive workplace culture and worklife balance.
- Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements including education experience and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles for more information.
It is recommended applicants who have completed postsecondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process please contact Cynthia Masemola at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
