Bilingual Director of National Accounts - Broker Channel
Bilingual Director of National Accounts - Broker Channel
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Job Description
Reporting to the Head of National Accounts this role will be responsible for developing and maintaining relationships with mid to senior level executives and broker sales support roles of an assigned group of distributor firms (national accounts) in order to maximize profitable mortgage volume growth and ensure optimal representation of the Manulife Bank brand at firmlevel and industrylevel events. The primary customer in this role will be highproducing mortgage broker firms as well as key mortgage broker franchise within those key networks. Successful management of these relationships will create business opportunities for Manulife Bank; critical to that success is the ongoing communication with key Manulife stakeholders as well as a collaborative and strategic approach to distributor firm coverage.
Position Responsibilities:
Evaluate opportunities for Manulife Bank to participate in distributor firm events and conferences and negotiate level of participation ensuring strategic alignment for Manulife Bank and the client firm (25%)
Acts as primary contact and support for national sales relationships associated senior level executives and national and regional broker support roles for strategic national account firms to maximize desired growth and retention. (25%)
Collaborates with the Manulife Bank broker sales team on our market presence and sales performance with identified key broker franchises within their portfolio of assigned key firms (10%)
Prepares and delivers educational presentations on occasion in collaboration with subject matter experts to advanced market specialists broker support roles and advisors at national or regional firm events. (10%)
Represents Manulife Bank at industry and firm events to further position Manulife Bank as a premier provider of banking solutions. (10%)
Works closely with the banks outside and inside sales teams to ensure ongoing sharing and management of distributor firm corporate intelligence with key stakeholders. (10%)
Identifies additional lines of business and opportunities for relationship expansion for the Bank. (5%)
Works closely with Manulifes Key Account partners (Life Wealth Affinity) to work as one to our distributors to better serve and grow sales. (5%)
Required Qualifications:
10 plus years experience in the financial services industry and mortgage broker channel.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Proficiency with Microsoft Windows/Office is required
Extensive and thorough knowledge of financial services in the referral channel
Solid understanding of financial services industry
Has a proven track record in a sales role
Undergraduate degree preferred
Preferred Qualifications:
Excellent relationship management skills
Solid understanding of the financial services industry in the mortgage broker channel
In depth knowledge of Banking regulations as asset
Industry designations an asset (CFA CFP PFP AMP CIM)
Strong ability to originate communicate and execute ideas
Solid persuasive and genuine communication and presentation skills
Proactive and committed team player
Ability to build effective partnerships
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Director
Employment Type
Full-Time
