Client Support Associate
Client Support Associate
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$ 55800 - 55800
1 Vacancy
Job Description
Position Summary
The Client Support Associate is responsible for clients who are using our digital platform by addressing inquiries and guiding them through policyrelated matters throughout the policy lifecycle. This role resolves customer concern promptly gathers feedback and collaborates with internal teams. This position will work with production teams backoffice teams and external customers. The Client Support Associate is responsible for providing excellent customer service to external clients. They maintain organized client records identify process improvement opportunities and educate clients on insurance details.What will your job entail
Job Responsibilities:
Work as part of a team to support external clients by answer calls chats and emails in an accurate and timely manner.
Assists clients by addressing inquiries resolving issues and offering information related to insurance products and services.
Collaborates with underwriting and production teams to provide comprehensive support to clients particularly during policy issuance modifications and post issuance processes.
Maintains accurate and organized client records ensuring all interactions and transactions are properly documented in the companys systems.
Educates clients on insurance terminology policy features and any updates in the insurance industry that may impact their coverage.
Gathers client feedback on services products and overall satisfaction to identify areas for improvement and enhance the client experience.
Maintains regular communication with clients through various channels including phone email and potentially virtual meetings provides updates and addresses inquiries.
Stays informed about insurance products industry trends and regulations to enhance knowledge and better service the clients.
Work Experience and Education:
Bachelors degree required Business Administration Customer Service Business Operations preferred. Any other related discipline or commensurate work experience considered.
1 to 3 year of work experience in Insurance Industry or Customer Service is preferred.
Experience with ConceptOne (C1) and/or any Policy Administration systems a plus.
Ability to learn new applications and system features quickly.
Ability to manage workload with minimal supervision.
Licenses and Certifications:
Preferred: Certified Insurance Service Representative (CISR) is a plus.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and bestinclass benefits package that helps them and their family members achieve their physical financial and emotional wellbeing goals. In addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.
The target salary range for this position is $55800.00 $55800.00 annually.The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Fulltime roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience:
IC
Employment Type
Full-Time
