Full-Time THE UPS STORE Center Associate

The UPS Store Associate Role & Responsibilities

Position Title:Associate
Pay Rate: $13.00(starting) $16.00(experienced) per hour (Hourly Position)

Position Overview:

As anAssociateat The UPS Store you are the face of our operation the first point of contact for customers seeking solutions for shipping printing packing mailbox services and more. Your role is vital in ensuring each customer receivesworldclass service that reflects our commitment to excellence. The Center Associate delivers worldclass customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers fax machines binding equipment laminating machines and pointofsale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products services and bestvalue options and exhibits confidence by knowing best practices related to the industry.

We are not just a shipping store; we are a business services center and as an Associate your goal is to make sure every customer leaves satisfied informed and ready to come back. The ideal candidate has previous retail sales experience strong computer and internet skills a high school diploma or GED a friendly and genuinely helpful demeanor and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Primary Responsibilities:

Customer Service Excellence

• Greet every customer warmly and with professionalism whether in person or over the phone.
• Actively listen to customer needs and recommend the best service solutions (e. g. packaging shipping options printing services).
• Ensureworldclass customer serviceat every touch point resolving minor customer concerns and escalating larger issues when necessary.

Shipping & Packaging Services

• Handledomestic and international shipments(UPS USPS) ensuring proper documentation labeling and carrier compliance.
• Use scales dimensions and shipping software to accurately weigh measure and process packages.
• Professionallypack customer itemsfor safe transit following established guidelines for fragile highvalue or specialty items.
• Educate customers on additional services such as insurance coverage delivery confirmations and tracking options.

Printing & Document Services

• Assist customers withprinting copying scanning laminating and binding services.
• Operate and maintain printing equipment (printers copiers fax machines).
• Prepare print jobs for pickup ensuring accuracy and quality.
• Provide basic troubleshooting for customer file issues (PDF formatting resizing images etc.).

Mailbox Services

• Manage thePrivate Mailbox (PMB) rental program including setup renewals and customer account updates.
• Sort and distribute incoming mail and packages to mailbox holders.
• Notify customers of package arrivals and assist with mail forwarding requests.

Retail Sales & Promotions

• Process transactions accurately using thePointofSale (POS) systemfor services retail products and promotions.
• Promotebounceback couponsand relevant up sells to customers (e. g. suggesting printing services for a customer shipping promotional materials).
• Maintain knowledge of current store promotions and corporate offers.

Compliance & Operational Standards

• Follow allThe UPS Store operational procedures including verifying prohibited items completing customs forms for international shipments and ensuring privacy compliance (mailbox customers notary services).
• Maintain proper records for services such as notary public (if commissioned) shredding and mailbox agreements.

Store Cleanliness & Organization

• Ensurestore organization and cleanliness especially during downtime:
• Keep counters packing stations and customer areas tidy.
• Restock supplies such as boxes tape packing materials and forms.
• Check and maintain cleanliness of printing equipment and retail shelves.

Notary Public Services (if commissioned)

• Providenotary servicesin accordance with state laws and store policies.
• Verify proper identification witness signatures administer oaths and maintain notary logs.

Teamwork & Communication

• Collaborate with other associates and management to ensure smooth store operations.
• Communicate effectively regarding customer issues inventory needs or equipment concerns.
• Crosstrain in all service areas to provideflexible supportwherever needed.

Expectations for Growth:

• Stay current withtraining modulesand certifications provided by The UPS Store.
• Engage in continuous improvement by learning new services and processes (e. g. advanced printing techniques freight shipping).
• Demonstrate readiness for promotion by taking initiative helping with store projects and embodying leadership traits.

Key Metrics for Success:

• Consistently deliver excellent customer service(measured by customer feedback secret shops and manager evaluations).
• Maintain high levels of accuracyin all transactions shipments and service deliveries (printing mailbox management etc.).
• Contribute to sales growthby promoting services up selling relevant products and encouraging repeat business through bounceback coupons.
• Follow all compliance and operational standardsprecisely including carrier regulations privacy policies and The UPS Store procedures.

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills including spelling and math
• Prompt reliable and responsible
• Able to lift 40 pounds