Job Summary
This is an ONSITE position that will require oncall responsibilities. We are seeking a highly motivated upbeat friendly and approachable individual to work in an onsite position within a highly customer serviceoriented environment. The incumbent would provide support for Windows and MacOS workstations specialized software iOS tablets printers network configurations etc. Customer interaction and support must be provided in a timely professional manner. The incumbent must be highly skilled in IT support and be knowledgeable in a wide variety of hardware OS software networking and troubleshooting tasks. The incumbent must be detail oriented adept at following processes write documentation be a team player and work with others to train or be trained on unique systems. This position requires a continued learning effort must be able to do research for supporting new and old software adapt to different client needs and perform other duties as assigned. This position must be available 247 be available to work after hours as needed and be in an oncall rotation.
Responsibilities
Desktop computer management for workstations and servers including updates patches upgrades and security. Cross training of peer staff on special software hardware and procedures. Troubleshoot research and resolve computer issues. Inventory management. Automative process scripting and implementation Project management for client IT support processes Computing needs assessment and consultation for hardware and software. Computer imaging or OS installations for both Windows and Macintosh systems software installations remote connection management. Assist with network connectivity and security. Printer support connectivity and troubleshooting. Write and maintain Active Directory group policies and preferences. Writing technical and howto documentation Virus or malware identification removal and cleaning. Position is required to be on call to support the designated department and to have a 247 availability as needed. Other duties as assigned. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Environment: Will require lifting bending and repetitive desk work such as typing and longterm sitting. Nearly Continuously: Sitting hearing listening talking. Often: Repetitive hand motion (such as typing) walking. Seldom: Bending reaching overhead.
Minimum Qualifications
Requires a bachelors degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Required Experience:
Unclear Seniority