Director of Revenue Operations
Director of Revenue Operations
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Revenue Ops Team
The RevOps team is the backbone of Gorgiass GTM team ensuring the seamless alignment of sales marketing partnerships and customer success teams. With a focus on optimizing the customer journey our mission is to drive cohesive datadriven strategies across all gotomarket (GTM) activities. As Gorgias continues to innovate and introduce new product lines the RevOps team is pivotal in setting every GTM team up for success directly contributing to our common revenue goals.
About the Role
As the Director of Revenue Operations you will lead our RevOps team to drive strategic initiatives foster crossfunctional collaboration and enhance organizational efficiency. Reporting directly to the Chief Revenue Officer you will play a pivotal role in navigating our transition to an AIpowered customer experience platform. Your focus will be on leading change management driving datadriven decisionmaking and fostering a culture of excellence and collaboration across the organization.
What Youll Do
Develop and execute a comprehensive revenue operations strategy aligned with company goals focusing on optimizing the customer journey and achieving revenue targets.
Establish and track key performance metrics and benchmarks to measure the effectiveness of GTM teams and identify areas for continuous improvement.
Create and execute a quarterly RevOps roadmap addressing quantitative and qualitative challenges while communicating progress and outcomes to stakeholders.
Lead and mentor the RevOps team including analysts and managers fostering a culture of collaboration innovation and professional development.
Collaborate with crossfunctional teams including sales marketing partnerships customer success and finance to ensure alignment and efficiency in achieving gotomarket objectives.
Uphold high data quality standards across the organization ensuring data relevance accuracy and reliability to support strategic decisionmaking.
Drive the adoption and optimization of core GTM systems such as HubSpot Gong Vitally and Salesforce ensuring each team has the necessary tools for success.
Lead crossfunctional projects and initiatives facilitating collaboration and achieving shared objectives across teams.
Evaluate new product launches and initiatives driving rapid iteration and improvement based on identified gaps and opportunities.
Foster a culture of excellence collaboration and continuous learning within the RevOps team and across the organization.
Who You Are
Extensive experience in Revenue Operations Sales Operations or related roles within a B2B environment with 3 years in a leadership capacity.
Experience in a B2B SaaS company and ECommerce is strongly preferred.
Proven track record of success in optimizing revenue operations driving revenue growth and fostering a datadriven culture.
Strong proficiency in GTM systems such as HubSpot Gong Vitally Salesforce etc. with experience in implementing and optimizing these tools.
Excellent analytical skills with the ability to leverage data insights to inform decisionmaking and drive continuous improvement.
Demonstrated experience in leading crossfunctional projects and initiatives showcasing your ability to facilitate collaboration and achieve shared objectives.
Exceptional communication skills both written and verbal with the ability to articulate complex concepts and strategies clearly to a diverse range of stakeholders.
Perks and Benefits
5week vacation
Paid sick leave (15 days)
6 weeks full remote/year
Paid parental leave (16 weeks)
MacBook Pro
CAD $400/month for lunch expenses (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Director
Employment Type
Full-Time
