MA/LPN Clinical Care Coordinator
MA/LPN Clinical Care Coordinator
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Job Description
JOB SUMMARY:
The Level II Certified Medical Assistant will be assigned to one of Aylo Healths Clinical offices and is responsible for managing the encounters and clinical relationship between provider and patient while driving best in class patient experience. These consists of but not limited to ensuring
The Level II Certified Medical Assistant/Licensed Practical Nurse serves as a key member of the Care Team for a designated office and assists with postvisit communications and workflows to facilitate quality healthcare and a bestinclass patient experience. This includes ensuring patient diagnostic imaging labs prescriptions and other activities are processed timely and accurately and according to the providers direction.
ESSENTIAL FUNCTIONS:
- Initiate outgoing calls to patients with pending post visit care
- Manage patient care and provider relation
- Manage turnaround time for encounters
- Server as a point of escalation for a Level I Clinical MA
- Receive and process eprescription request from the pharmacy
- Callin and submit patient medication to pharmacy as instructed by provider
- Contact insurance companies to receive prior authorization for medication
- Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
- Answers patient inquiries regarding general medical questions
- Obtain necessary personal and clinical information from patients
- Accurately document telephone encounters
- Receive test results from providers through telephone encounters
- Contact patients by phone in a timely manner ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
- Performs other duties as assigned
QUALIFICATIONS REQUIRED:
- High School graduate or equivalent education
- Proven history of driving a positive patient experience
- Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
- 5 years work experience in a clinical private practice setting with EMR experience
- Must be able to work quickly and efficiently to initiate high volume of outgoing calls
- Demonstrated ability to organize coordinate prioritize and facilitate many ongoing tasks
- Professional verbal and written communication skills
- Ability to work independently or with a team
- Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
- Professional appearance and positive attitude
- Excellent communication and problemsolving skills.
We offer our employees acomprehensive benefits packagethat includes:
- Medical insurance with prescription drug coverage
- Dental insurance
- Vision insurance
- Companypaid child care
- Companypaid basic life insurance
- 401(k) with company match
- Dependent Care Flexible Spending Account
- Healthcare Flexible Spending Account
- Paid time off
#AYCC1
Required Experience:
IC
Employment Type
Full Time
