Technical Services Engineer, German-speaking
Technical Services Engineer, German-speaking
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Job Description
Job Title
Job Description
Job Description
Axis a leading technology company currently has an exciting job opening within our Technical Services EMEA department. We are actively seeking a Germanspeaking Technical Services Engineer with nativelevel proficiency.
As a Technical Services Engineer you will play a crucial role in providing exceptional support to our clients. Youll collaborate closely with senior Technical Services Engineers Product Specialists and other colleagues to deliver productspecific assistance and general guidance. Join our dynamic team of approximately 50 professionals based in Lund Sweden.
Responsibilities of the Technical Services Engineer:
Technical Support: Deliver comprehensive technical assistance to our partners and customers across the DACH region. This involves addressing inquiries troubleshooting issues and ensuring timely resolution.
Multichannel Communication: Interact with customers through various channels including a webbased ticketing system telephone support and chat. Your effective communication skills will be essential in providing exceptional service.
Continuous Learning: Stay abreast of the everevolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role.
Your key objectives will include:
FirstCall Resolution: Strive for prompt and efficient resolution of customer inquiries taking ownership of each interaction through fulfilment.
Product System Assistance: Assist customers with product system navigation including guidance during firsttime installations.
Root Cause Analysis: Skilfully ask targeted questions to swiftly identify the underlying issues.
Effective Communication: Provide concise and effective responses to customer service inquiries.
Troubleshooting: Diagnose and troubleshoot problems related to both software and hardware.
Take a look at your future team behind the scenes by clicking/pasting this link:
As a Technical Services Engineer we seek individuals with the following attributes:
Effective Communication and ProblemSolving Skills: The role demands strong communication abilities and adept problemsolving skills. Your energy selfsufficiency and commitment to excellence are essential for success
CustomerCentric Approach: Understand the customers perspective and deliver exceptional service. Professional communication adaptability to customer needs and diligent followups are critical requirements
Language Proficiency: Nativelevel fluency in both German and English
Practical experience gained from working in the IT industry & Customer support
ProblemSolving skills & a solid technical foundation
Join the Axis Team: A Multicultural Environment of Innovation
As a member of the Axis team youll be immersed in a vibrant multicultural environment. Working with cuttingedge technology and a highly esteemed brand youll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering stateoftheart service to our valued customers.
At Axis we offer comprehensive benefits like daily breakfast provided as well as the classic Swedish Fika tradition every Friday. You also have access to a physical training gym. Just to namedrop som additional benefits we also offer comprehensive insurance coverage and a robust onboarding program.
Ready to Make an Impact
While openness may be a buzzword elsewhere at Axis its at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner so we actively encourage everyone to contribute and innovate.
Is Axis a great place to work
Absolutely! Axis has garnered welldeserved recognition as a great place to work. This accolade extends not only to the company as a whole but also specifically to our esteemed Technical Services department. Our commitment to fostering a dynamic multicultural environment and encouraging innovation sets us apart. If you resonate with our values and vision wed love to have you join our team!
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Employment Type
Full-Time
