Client Care Executive
Client Care Executive
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Job Description
Job Profile:
Ensuring Client retention and Satisfaction.
Outbound / inbound Calling
Generating client visit through follow up calls to existing clients.
Proven Sales experience. Key expectations from the role:
Contact potential or existing customers to inform them about a product or service using scripts.
Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
Enter and update customer information in the Excel & CRM.
Handle grievances to preserve the companys reputation.
Facilitate future sales.
Daily coordination with our clinical and field team to ensure the work is completed on time.
Qualification:
Preferably Bachelors.
Skill Requirements:
Excellent communication soft skill to build customer rapport for effective interaction and interpersonal skills.
Good knowledge of relevant computer programs (Auto dialers) & MS office.
Proven track record of successfully meeting Tele sales goal.
Ability to learn about products and services and describe/explain them to prospects.
Cooltempered and able to handle rejection.
Flexibility and Ability to adjust to changing priorities in a fastpaced environment.
Language Requirements:
Hindi/English.
Bengali.
Hindi/English/Tamil/Kannada/Malayalam.
Employment Type
Full-Time
