Customer Service Manager
Customer Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
New Wire Marine is a fastgrowing innovative company on a mission to design build and deliver custom boat dash and switch panelsalong with a wide range of other highquality marine components. Every day we balance oneofakind creative projects with repeat OEM production proudly serving boat owners service shops and OEMs worldwide.
Who Were Looking For: Were looking for a Customer Service Manager who is passionate about leading a team and delivering an outstanding customer experience. This role requires someone who enjoys solving problems can manage daytoday operations and thrives in a fastpaced teamoriented environment. Experience with marine wiring or 12V systems is a plusbut a strong background in customer service leadership is a must.
Youll lead and support our Customer Support team work crossfunctionally with production and shipping and help maintain the high level of service our customers expect.
Key Responsibilities:
- Lead coach and develop a small but growing team of customer support representatives
- Monitor and manage customer interactions via phone email and inperson to ensure timely professional responses
- Resolve escalated customer issues including product concerns returns warranties and order discrepancies
- Support basic troubleshooting of 12V marine electrical systems (training provided)
- Oversee key customer service metrics (response time satisfaction scores etc.) and present findings regularly
- Work closely with production and shipping teams to ensure smooth fulfillment and customer communication
- Continuously improve processes SOPs and team efficiency
- Assist with hiring onboarding and training of new CS team members
What Youll Need:
- 3 years of experience in customer service with at least 1 year in a supervisory or management role
- Strong leadership and communication skills with a handson problemsolving mindset
- Experience in the marine manufacturing or electrical industry is a plus
- Familiarity with 12V systems or marine electronics is highly desirable (or interest in learning)
- Techsavvy and comfortable using CRM or help desk systems
- A customerfirst attitude with a drive to improve service and support
What We Offer:
- A peoplefirst workplace that encourages teamwork growth and innovation in the marine industry
- Competitive pay with bonus opportunities after your first year
- Excellent benefits package including medical dental vision and life insurance
- 401(k) plan with 4% company match after 1 year
- 3 weeks (120 hours) of paid time off in your first year plus 6 paid holidays
Why Join Us
At New Wire Marine your leadership directly supports our mission to deliver exceptional products and service. Youll be part of a tightknit hardworking team in a company where your contributions truly make a difference.
Custom Products Custom Culture.
Please do not apply in person or call regarding your application status. If selected well reach out with next steps.
Required Experience:
Manager
Employment Type
Full-Time
