Customer Experience Specialist
Customer Experience Specialist
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Job Description
About Us:
Recruit Genie is a leading provider of innovative recruitment software solutions. Our platform streamlines the entire employee lifecycle from talent acquisition to onboarding and beyond used by top hospitality brands across the UK. We pride ourselves on delivering exceptional customer service and continuous innovation.
Role Overview:
We are seeking a passionate Customer Experience Specialist to join our dynamic team. You will be responsible for ensuring our clients achieve maximum value from our software. This involves onboarding new customers providing ongoing support and proactively identifying opportunities for them to optimize their recruitment processes.
Key Responsibilities:
- Onboard new clients and ensure a smooth transition to our platform.
- Provide expert guidance and training to users on product features.
- Develop strong relationships with clients to understand their needs and goals.
- Proactively monitor client usage to ensure high engagement and satisfaction.
- Troubleshoot issues and provide timely resolutions.
- Collaborate with internal teams to advocate for client needs and drive product improvements.
Qualifications:
- Proven experience in a customer success or clientfacing role preferably in SaaS or tech.
- Strong communication and relationshipbuilding skills.
- Ability to quickly learn and adapt to new technologies.
- Problemsolving mindset with a proactive approach to client care.
- Experience in HR recruitment or related fields is a plus.
- Previous experience and knowledge of Recruit Genie would be beneficial however not essential.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and development within a fastpaced innovative environment.
- The chance to make a significant impact in a growing company.
- Flexible working pattern with the opportunity to work remotely.
If you are interested in joining us at Recruit Genie and help shape the future of recruitment please apply today!!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
