Customer Communications Specialist
Customer Communications Specialist
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Job Description
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.
The Customer Communications Specialist under moderate supervision works collaboratively with business partners across all levels of the organization to execute and manage customer communications regarding transaction operational and other relevant information to ensure consistency and clarity in our customer communications (primarily emails and letters) user interfaces and more. Through a consistent voice and effective communications the incumbent will support the company in managing a positive customer experience in line with the companys brand and customer promise that meets legal and compliance requirements. Work as part of the Marketing team (in close partnership with the Customer Experience team among others) to write and edit messaging in our brand voice across customer touchpoints.In this role you will:
- Serve as the writer of customerfacing communications including collaborative work with Marketing and other Communications partners to support the development of related messaging for internal and external audiences.
- Translate business requirements and customer experience needs into compelling content to support retention efforts.
- Manage content and perform quality reviews to help ensure consistency and accuracy in copy.
- Assist in the alignment of customer communications activities with internal public relations marketing and community relations activities for maximum effectiveness and resource allocation.
- Interpret policies and procedures in accordance with standard banking practices and communicate complex issues and procedures to the customer in a clear and concise manner.
- Support internal colleague awareness of customer communications.
Required:
- Bachelors Degree or equivalent combination of education and experience in Journalism marketing public relations communications or business
- 2 years corporate communications marketing journalism or public relations. Specific experience with customer communications preferred. Background in multimedia communications development including print video and event production helpful. Financial services experience.
- 3 years of experience as a technical or CX writer UX writer content strategist or similar role
- Entry level experience and proficiency in user research including usability testing surveys and persona development to inform content decisions and improve the overall user experience.
- Entry level experience working with tools such as Figma Jira and Workfront
In addition to core traditional benefits we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversityfocusedColleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including wellbeing programs and incentives parental leaveanemployee stock purchase plan military benefits and much more.
Personal banking loan investmentand insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the our community onFacebookLinkedInandX.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Banks anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application interview and hiring process. Please contactif you need an accommodation at any time during the process.
Associated BancCorp is an Affirmative Action andEqual Opportunity Employer. Associated BancCorp participates in the EVerify Program. EVerify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.
Associated Bank isPay Transparencycompliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including but not limited to work location skills experience education and qualifications for the role.
$21.50 $36.86 per hourRequired Experience:
Unclear Seniority
Employment Type
Full-Time
