Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About The Codebox
The Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong long-term remote teams for global tech companies with a focus on quality professionalism and a people-first approach. Whether youre a developer designer account manager or support expert at The Codebox you ll be part of a supportive international environment that values your skills and invests in your growth.
We are currently hiring an Account Manager to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions.
What You ll Do
As an Account Manager you ll be the key link between the client and their customers ensuring satisfaction retention and continuous value. You will:
Serve as the primary point of contact for client inquiries and support
Understand client goals and help them get the most out of the platform s features
Manage the renewal process and identify upsell opportunities
Monitor client satisfaction and proactively resolve issues
Collaborate with internal teams (product sales support) to ensure smooth delivery
Lead regular performance reviews and feedback sessions
Develop strategies to increase retention and loyalty
Handle escalations and ensure prompt resolution
Offer recommendations and insights for better platform utilization
Requirements
What We re Looking For
Proven experience in Account Management or Customer Success (preferably SaaS/tech)
Startup background is a plus
Strong interpersonal and communication skills
Analytical mindset with the ability to assess customer interactions
Proactive problem-solving skills
Experience using CRM and customer success platforms
Fluent English (bilingual level) required
Benefits
What We Offer
Work with an innovative AI platform in a high-growth environment
Dynamic collaborative remote team
Flexible hours and long-term opportunity
Competitive salary and benefits
Exposure to product leadership and cross-functional collaboration
What We re Looking For 2+ years in Implementation, Technical Support, or Customer Success Strong communication skills able to explain technical concepts to non-technical users Experience with APIs, webhooks, and basic troubleshooting Familiarity with Zapier, , or similar automation platforms Understanding of CRMs like Salesforce or HubSpot Excellent problem-solving and time management skills Ability to handle multiple onboarding projects at once Comfortable working in a fast-moving, startup-style environment Nice to Have Background in AI, SaaS, or voice/telecom platforms Basic knowledge of JavaScript, Python, or SQL (not required) Experience in a customer-facing technical role
Employment Type
Full Time
