Geek Squad Senior Agent - Repair Services
Geek Squad Senior Agent - Repair Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Best Buy we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a worldclass and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships exhibiting empathy and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance diagnosis repair service and follow up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear accurate and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.
- Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
- One year of experience in diagnosing and repairing PCs or consumer electronics
- One year of customer service experience
- One year of leadership experience including coaching training and recognition
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
Employment Type
Full Time
