Customer Service Rep
Customer Service Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CoreMark a Performance Food Group Company is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broadline solutions to the convenience retail industry. Our reputation of empowering customers employees and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers we offer a full range of products programs and solutions to customers across the U.S. and Canada.
We Deliver the Goods:
- Competitive pay and benefits including Day 1 Health & Wellness Benefits Employee Stock Purchase Plan RRSPPaid Direct Drug Card & Scholarship Opportunities for children of associatesPaid Time Off and much more
- Growth opportunities performing essential work to support food distribution
- Safe and inclusive working environment including culture of rewards recognition and respect
Position Summary:
As a Customer Care Representative you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to inperson telephone and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.
Schedule:
Salary:
PositionResponsibilities:
- Responding to telephone written and inperson inquiries requests and concerns from customers.
- Informing customers of unit prices shipping dates anticipated delays and additional information.
- Filing and running reports as needed.
- Processing customer shorts mispicks and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding interpreting and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
Skills & Experiences:
- Minimum of one year of customer service experience.
- Must be able to type 40 WPM (words per minute)
- Excellent communication skills.
- Ability to add/subtract twodigit numbers and to multiply/divide with 10s and 100s.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills knowledge of Microsoft Office programs and ability to type proficiently.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively the Company) provides equal employment opportunity (EEO) to all applicants and employees regardless of race color national origin sex marital status pregnancy sexual orientation gender identity religion age disability genetic information veteran status and any other characteristic protected by applicable local state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the EEO is the Law poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications
Skills & Experiences:
Minimum of one year of customer service experience.
Must be able to type 40 WPM (words per minute)
Excellent communication skills.
Ability to add/subtract twodigit numbers and to multiply/divide with 10s and 100s.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills knowledge of Microsoft Office programs and ability to type proficiently.
Performance Foodservice PFGs broadline distributor maintains a unique relationship with a variety of local customers including independent restaurants and hotels healthcare facilities schools and quickservice eateries. A team of sales reps chefs consultants and other experts builds close relationships with customers providing advice on improving operations menu development product selection and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Employment Type
Full Time
