Customer Service Representative with Finnish
Customer Service Representative with Finnish
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Job Description
We are partnering with a leading Outsourcing/BPO consultancy to recruit a Finnishspeaking Customer Service Representative for their team in Lisbon. This is a fantastic opportunity to work with a global travel and tourism brand and help deliver exceptional customer experiences!
Location: Lisbon (onsite)
Employment Type: Fixedterm contract (6 months) potential for extension or permanent placement
Industry: Outsourcing/BPO
Languages: Finnish (C2) & English (B2)
Compensation: Base salary
Key Responsibilities
Manage customer communication via phone email live chat and social media
Provide timely and accurate answers to inquiries regarding products services and basic technical issues
Log and maintain case records using internal systems
Escalate complex or unresolved issues to the relevant teams
Collaborate with colleagues to resolve issues and improve processes
Manage your ticket queue and follow supervisor instructions effectively
Requirements
Native/Fluent in Finnish (C2) with good English (B2)
Strong communication skills across platforms
Basic understanding of customer service principles and troubleshooting
Previous experience with CRM ticketing or support systems (preferred)
Team player with excellent organizational and multitasking skills
Willingness to learn adapt and grow in a dynamic environment
Available for rotational shifts (MonFri between 07:00h19:00h)
Whats in It for You
Work with a renowned travel & tourism brand
Competitive salary and performance incentives
Professional development within the BPO industry
Supportive multicultural work environment
Access to exclusive travel perks and discounts
And much more!
Take the next step in your career and bring your Finnish language skills to the heart of Portugal!
#FinnishJobs #LisbonCareers #CustomerSupport #TravelJobs #BPOCareers #JoinOurTeam #CustomerServiceRepresentative
Employment Type
Full Time
