Assistant Port Ecosystem Executive (Customer Service)
Assistant Port Ecosystem Executive (Customer Service)
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
- Serve as a primary liaison between port stakeholders (shipping lines freight forwarders transporters etc.) and port management to ensure excellent service delivery and issue resolution.
- Address and respond promptly to customer inquiries complaints and feedback related to port services operations and logistics via phone email and on-site meetings.
- Assist in identifying and implementing improvements in customer service processes across the port ecosystem to enhance efficiency and satisfaction.
- Work closely with internal departments (operations IT billing etc.) and external partners to ensure seamless coordination and effective service delivery.
- Maintain accurate records of customer interactions and prepare reports on service trends customer satisfaction and complaint resolution for continuous improvement.
- Provide user guidance and basic troubleshooting for digital port platforms (e.g. vessel scheduling systems cargo tracking apps) to improve customer adoption and experience.
- Assist in tracking key performance indicators (KPIs) related to customer service such as response time resolution rate and customer satisfaction.
- Ensure that all customer service practices comply with company policies port regulations and industry standards.
- Participate in customer engagement activities such as onboarding programs satisfaction surveys feedback sessions and awareness campaigns.
- Stay updated with industry trends port technology developments and customer service best practices to contribute to the ongoing enhancement of the port ecosystem.
Requirements
- Diploma in any discipline
- Prior experience in logistics or freight forwarding preferred
- Familiarity with logistics documentation (e.g. BL packing lists invoices permits FTA certs)
Wong Li Qi (Jolin)
R2096313
Employment Type
Full Time
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