Dental Sales Representative
Dental Sales Representative
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
About Us:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of 6000 clinics/hospitals & 10000 doctors/dentists in 29 different countries.
We are a fully remote company. The team is spread throughout Latin-America Europe Africa and Asia. With more than 50 team members the team forms a well-linked network across a variety of locations lifestyles and backgrounds.
About the role:
Medical Departures Sales agents are responsible for helping patients book their dental appointments at our global clinics via . Work duties to be carried out remotely in the coordinators home or work space. Sales agents (Patient coordinators) are available via phone WhatsApp live chat social media and email to assist Dental Departure patients with every aspect of planning and coordinating their global dental care.
RESPONSIBILITIES:
Convert phone calls chats emails and other communication channels from leads into dental & medical bookings at dental/medical clinics.
Coordinate appointment bookings between dental providers and patients in English and/or any other languages
Source new sales opportunities through inbound lead follow-up and coverage on all front lines (phone/chat/live chat/social media)
Recommend promotions that can help patients save money on their medical or dental treatment
Follow the suggested script provided to all Inside Sales Representatives in the Best Practice System (BPS) documentation and training 100% front-line availability/coverage on phones chat email WhatsApp for mornings day night weekends assigned per the Sales roster
Collaborate with other Jr & Sr. inside sales team members to achieve company sales goals.
Meet and beat the sales quota (revenue estimated gross booking value - EGBV) cancellation/no show rates invoice rates) established per month if sales quota is not met the contractor will be coached for improvement if no improvement sales leads reduced and/or removed and if no material improvement seen - contract terminated.
Inside Sales - Jr. Sales Agent will spend 40% on the on front line and 60% on prospect/patient follow up
Material call/WhatsApp follow up with each patient (prepost-VIP) with a 95% compliance rate to assure appointment attendance and sales targets
Daily tracking and monitoring of Sales funnel conversions and projections
Proactively identify systemic issues that need to be resolved to prevent future customer concerns
Respond swiftly and courteously to customer inquiries or complaints
Upgrade patients by recommending higher-value dental or medical treatments
Capture prospect & patient information including email addresses phone numbersdesired healthcare destination & medical/dental procedures in Zoho CRM tool with a 95% accuracy for tags/notes/follow-up tasks
Adjust sales presentation based on success/fail averages
Coordinate with other departments (Sales managers Marketing department Content Department Supply department);
Record details of inquiries comments and complaints.
Log and track all leads through our CRM (Zoho).
Respond to all leads (email phone LiveChat Whatsapp Facebook Messenger Twitter TikTok etc.) within the agreed SLA.
Build a strong sales pipeline by following up on cold leads and referrals for future bookings.
Work within the agreed schedule. (Available to work on weekends if required)
Attend training and coaching sessions as required.
ADDITIONAL DUTIES AS REQUIRED
Attend regular team meetings
Weekend availability according to shift schedule (5 days on 2 days off)
Early/late availability according to shift schedule
Communicate with team members via phone web conference and e-mail
Preventing unsound or unethical business practices.
Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
Support the achievement of the Medical Departures Inc. s sales and revenues objectives
Help build the world s largest global medical marketplace
Requirements
JOB REQUIREMENTS:
2-3 years Sales experience.
2 years Cold calling experience (Outbound call is must)
Fluent in English (verbal and written) *need-2-have*
Ability to handle high volume of email phone chat social media traffic simultaneously (leads & prospects)
Experience meeting or beating sales targets
Proven experience being in the top tier of sales performance at your previous employers
Fluent in Spanish/German/French/Arabic (verbal and written) *nice-2-have*
Extensive technical experience with: MS Office (Outlook Word Excel Teams Chat) or Google Business suite (Gmail Calendar Meet Docs Drive) CRM (Zoho Zendesk Salesforce SugarCRM Freshworks) phones (Twilio RingCentral Dialpad CallTrackingMetrics Tollfreeforwarding) chat (LiveChat Olark
Familiarity & knowledge of dental or medical procedures *nice-2-have*
Excellent listening and writing skills
> 40 WPM typing ability
Travel savvy - international travel experience *nice-2-have*
Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
Ability to work responsibly and productively from a remote home-office environment with good time management.
Weekend availability according to shift schedule (5 days on 2 days off)
Early/late availability according to shift schedule
EQUIPMENT REQUIREMENT:
High speed internet & mobile connections
Reliable computer & mobile device with audio and video capabilities
About Medical Departures Inc.:
Benefits
JOB TITLE
Sales - Dental
SALARY
800 USD - 1200 USD
COMMISSION
5% for all revenue over base salary and no maximum limit (uncapped)
BENEFITS
100% remote work healthcare allowance mobile & internet allowance unlimited sick & vacation days maternity/paternity
HIRING STATUS
Contractor (Full Time)
PROBATION
2 months (60 days)
LOCATION/BASE
Work from home
JOB REQUIREMENTS: More than 5 years of Sales experience, preferably in the Medical Tourism Industry 3+ years of cold calling experience (Outbound call is a must) Fluent in English (verbal and written) *need-2-have* Ability to handle high volume of email, phone, chat, social media traffic simultaneously (leads & prospects) Experience meeting or beating sales targets Proven experience being in the top tier of sales performance at your previous employers Fluent in Spanish/German/French/Arabic (verbal and written) *nice-2-have* Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding) , chat (LiveChat, Olark, Familiarity & knowledge of dental or medical procedures *nice-2-have* Excellent listening and writing skills > 40+ WPM typing ability Travel savvy - international travel experience *nice-2-have* Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools. Ability to work responsibly and productively from a remote home-office environment with good time management. Weekend availability, according to shift schedule (5 days on, 2 days off) Early/late availability, according to shift schedule EQUIPMENT REQUIREMENT: High speed internet & mobile connections Reliable computer & mobile device with audio and video capabilities
Employment Type
Full Time
Key Skills
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