service manager
service manager
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Job Description
Description
We are looking for a dedicated Service Manager to join Dallas Power Sports a leading automotive company in Dallas. As a Service Manager you will play a crucial role in overseeing the service department ensuring customer satisfaction and managing a team of service technicians. Your contribution will be vital in maintaining high-quality service standards and driving business growth in the automotive industry.
In this role you will be responsible for planning and coordinating service operations implementing service strategies and optimizing service processes to enhance efficiency and profitability. You will have the opportunity to work on a variety of projects related to service management customer relations and team leadership making a significant impact on the overall success of Dallas Power Sports.
Responsibilities:
- Manage and supervise a team of service technicians to ensure timely and quality service delivery.
- Develop and implement service policies and procedures to enhance departmental efficiency.
- Monitor service performance metrics analyze data and identify areas for improvement.
- Handle customer inquiries complaints and escalations to ensure high levels of customer satisfaction.
- Collaborate with other departments to streamline service processes and optimize resource utilization.
- Train and mentor service staff to maintain a high standard of technical skills and customer service.
- Oversee inventory management parts ordering and vendor relations to support service operations.
- Ensure compliance with safety regulations company policies and industry standards.
Requirements:
- Prior experience in service management or a related field within the automotive industry.
- Demonstrated leadership skills with the ability to motivate and manage a team effectively.
- Strong communication and interpersonal abilities to interact with customers and internal stakeholders.
- Excellent problem-solving skills and a proactive approach to resolving issues.
- Knowledge of automotive service processes technical systems and industry trends.
- Proficiency in using service management software and tools for operational efficiency.
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
- Detail-oriented mindset with a focus on delivering high-quality service solutions.
Employment Type
FULL_TIME
