Customer Service Assistant
Customer Service Assistant
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Job Description
Description
We are looking for a dedicated Customer Service Assistant to join Collabour Biz in Charlotte. As a Customer Service Assistant you will play a crucial role in ensuring customer satisfaction and loyalty. Your responsibilities will involve handling customer inquiries resolving issues and providing exceptional service to maintain positive relationships with clients.
At Collabour Biz the Customer Service Assistant position is vital in upholding our reputation for outstanding customer support. You will be involved in various projects aimed at enhancing the overall customer experience and contributing to the companys success. This role offers a great opportunity to develop your communication skills problem-solving abilities and customer service expertise.
Responsibilities:
- Respond to customer inquiries via phone email and in-person
- Resolve customer complaints in a professional and efficient manner
- Provide information about products and services
- Process orders returns and exchanges
- Assist customers with account inquiries and issues
- Collaborate with other departments to address customer needs
- Maintain accurate customer records and documentation
- Follow up with customers to ensure their issues are resolved
Requirements:
- Excellent communication skills both verbal and written
- Strong problem-solving abilities
- Ability to remain calm and professional in stressful situations
- Attention to detail and accuracy
- Basic computer skills and proficiency in MS Office
- Ability to work effectively in a team environment
- Customer-oriented mindset with a passion for helping others
Employment Type
FULL_TIME
