Customer Service Representative - German Market
Customer Service Representative - German Market
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Job Description
Our client is a global leader in hygiene health and nutrition creating trusted and beloved brands for generations. Driven by a mission to protect heal and nurture they strive for a cleaner healthier world. As a Customer Service Representative you will handle customer inquiries across various channels including phone email chat and social media with a strong focus on firstcontact resolution to provide exceptional customer experiences.
Tasks
Whats your Mission
- Customer Advocate: Act as a passionate advocate for our customers ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels including phone email chat and social media.
- Problem Solver: Analyse customer issues identify root causes and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction fostering positive customer relationships.
Requirements
- Excellent Communication: Fluent in German with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- CustomerCentric Approach: A genuine passion for delivering outstanding customer service with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive ProblemSolving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
- Start Date: ASAP
- Hours: 39h/week
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
- Salary: 18054 gross per year
- Holidays: 24 calendar holidays / 2 accrued days per month
- Work Model: Hybrid 6 days per month at the office)
- Training: 2 weeks of officebased training from Monday to Friday 9:00 am to 6:00 pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Wellbeing Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
About us!
At CPM we believe in fostering a culture of care curiosity and achieving together. This isnt just a slogan its reflected in the incredible opportunities we offer how we do our work and the way we interact among each other with customers and clients.
CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether
Employment Type
Full Time
