Operations Customer Expert (M/F) Lisboa
Operations Customer Expert (M/F) Lisboa
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Job Description
Are you passionate about delivering exceptional customer experiences
We are looking for talented professionals to join our team supporting a leading digital banking project that is reshaping the way people manage their money.
As an Operations Customer Expert you will provide seamless support across chat phone and email. Resolve banking queries handle disputes with care support vulnerable customers and share your expertise to help the team grow.
About you:
To be successful in this role you must have:
- At least 1 year Prior demonstrated experience of general banking or payments enquiries.
- Previous experience in supporting vulnerable customers and complaints handling or Fraud and disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months).
- Fluent in english (minimum C1 level)
- Strong decision-making skills resilience and a commitment to delivering outstanding service.
- Flexibility adaptability and the ability to collaborate in a team-oriented environment.
What We Offer:
- Rotational shifts between 24h to 00h Monday to Sunday.
- Competitive salary.
- Variable productivity bonus depending on your monthly performance.
- Private health and dental insurance after contract signature.
- Modern workspace located in Lisbon easily accessible by public transport.
- Paid training designed to fully prepare you for your role.
- Clear career path with opportunities for professional development.
Become part of a dynamic team where your expertise truly makes a difference helping customers feel supported secure and valued every step of the way.
Apply now and help redefine the future of digital banking!
Employment Type
Full Time
