Job Description

You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.

Current work authorization for Canada is required for all openings.

This is a contract opportunity ending June 2026

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and professionally.

How Youll Make an Impact

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

The Team Manager End User Platforms is responsible for managing the resources of theCRM team and providing specialized problemsolving skills for all Salesforce CRM and marketing automationbased includes analyzing business requirements plans designs and implements moderate to highly complextechnology enabled innovations and divides and prioritizes workloads across their team successful candidate will have advanced knowledge of several software products and latest methodologies includingSalesforce Marketo and Adobe.

Key Accountabilities

• Act as a technical lead on all projects and supports all Salesforce CRM and marketing automation applications and is responsible for product satisfaction

• Lead in definition and estimation of project work packages including systems design specifications overall testing and implementation plans

• Represents the department in cross departmental projects and offers consulting services as necessary

• Responsible for all Salesforce CRM initiatives managing all integration points between Salesforce and the marketing automation applications

• Responsible for staying abreast of technology advancements and their applicability to the Fidelity environment

• Employee forecasting coaching and mentoring of the team andproviding performance feedback via semiannual performance reviews

Technical Knowledge

• Develop LWC Lightning Web Components in Salesforce platform and document process

• Develop Apex/Visualforce pages in Salesforce platform and document process

• Develop and configure event management tool(Marketo preferred)

• Complete required unittesting and cooperate with other IS and business teams to ensure timely efficient and errorsfree implementation

• Participate in planning and of CRM and Events Managements tools upgrades and migrations

• Participate in CRM support schedule work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support

• Proactively promote enhancements to departmental processes technical and business solutions

• Maintain solid understanding of business needs and participates in planning and of technical presentations and demos for our business partners

Communication Skills (written and verbal)

• Ability to articulate important information through status reports meetings and escalations

• Ability to provide clear and concise feedback to team members in a timely and appropriate manner

• Ability to efficiently and effectively manage and prioritize multiple competing initiatives

• Ability to clearly document platform configurations support models and associated infrastructure

Required Skills

• 35 years of development experience with Salesforce platform LWC Apex VisualForce)

• 2 years of experience developing in Java 5 years of experience with Web Services Development Solid experience with the full life cycle of software development

• Strong development skills in LWCApex/Visualforce Java Web Services

• Understanding of SaS Salesforce CRM and Events management systems architecture and development tools

• Understanding of Marketing automation applications Marketo and Adobe

• Strong leadership skills

• Detail oriented with strong analytical skills

• Customer service oriented

• General understanding of the financial services sector

Education

• Completed University degree (preferably in computer science) or equivalent working experience

• Salesforce Certification Salesforce Certified Platform Developer I or II preferred

Some of the ways well help you feel valued and supported as part of our team

• Flexible working arrangements 100 remote hybrid and in office options

• Competitive total compensation including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day with 100 employerpaid premiums that include up to $5000 annually for mental health services and therapy

• Parental leave topup to 100 of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs including an active network of Employee Resource Groups

• Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation

• We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team