Sales Order Processing Analyst - German Speaking
Sales Order Processing Analyst - German Speaking
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Job Description
About us
Dyson is a global technology enterprise that solves problems others ignore through groundbreaking inventions that challenge convention and work better. We thrive on progress continuous improvement and bold ambitions to expand into new categories markets and talent.
At Dyson problemsolving extends beyond engineering; our support teams play a crucial role in driving change and supporting rapid growth.
About the role
We are seeking an individual with a strong understanding of customer backoffice operations alongside a keen eye for detail. The ideal candidate must be fluent in German & English (written & spoken) and will have experience supporting customers through sales & order processes while demonstrating exceptional business acumen and a customerfocused mindset.
Responsibilities:
Retail customer order management: ensure EDI integration processed or orders created manually.
Releasing orders for delivery in line with any allocations provided.
Securing booking slots and arrange deliveries on time.
Being the POC for Key Account team 3PL and retailers on all order book issues
Retail customer credit management pricing management and management of related disputes/charges
Manage Retail order book with market & 3PL to ensure outbound capacity.
Processing eCommerce orders in SAP ensuring order correctness and completeness for delivery creation where not covered by the contact centre.
Managing any direct order queries where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time customers are refunded stock is reconciled and error/fraud in exchanges are fixed.
Ensure Invoicing process is complete and on time and resolve related issues.
Manage other sales streams: Proforma orders sample orders new starter machines B2B.
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Identify problems and find solutions.
About you
You will have prior experience in a backoffice order process driven customer or logistics focused role demonstrating a strong understanding of sales and order processes. With a keen eye for detail and strong analytical skills you can manage highvolume tasks with accuracy and efficiency while maintaining a structured and organised approach.
You thrive in fastpaced environments adapting to shifting priorities with a proactive mindset. A strong team player you can also work independently when required taking initiative and demonstrating a cando attitude. Excellent communication (proficent in English plus another European language) skills and the ability to collaborate effectively in a multicultural and virtual team environment are essential for success in this role.
Experience across the following:
A proven experience of 23 years in similar role in other organization.
Proficient in English (must have)
Fluent proficiency with German & English.
Understanding of logistics processes and/or similar tools
3PL Logistics and transportation SAP Systems knowledge
Good analytical skills and attention to details
Ability to process high volumes of invoices with high accuracy.
Strong working knowledge of Microsoft Office
Have a Cando attitude highly selfmotivated and deadline driven.
Have a Cando attitude highly selfmotivated and deadline driven.
Comfortable in a multicultural work environment and working with virtual teams.
Working in a fastpaced team environment with high volume activities and changing priorities.
Strong communication skills
Benefits and lifestyle
Financial:
Performance related bonus
Life Assurance
Accidental Death and Dismemberment Insurance
Discounts on Dyson machines
Pension scheme with competitive employer contributions
Recognition Program
Holiday Allowance
Lifestyle:
Free fruit delivered for office staff free coffee and tea
Cafeteria Benefit wellness programme cinema tickets Multisport card etc.
Possibility of working from home
Health:
Medical: Employee cover opportunity to buy additional cover for family
Employee Assistance Program for employee and dependants
#LISK1
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
IC
Employment Type
Full-Time
