Food Beverage Manager
Food Beverage Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team this manager is responsible for the efficient of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM in conjunction with the AGM is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.
Principal Duties:
Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 of all food service programs including proper ordering production planning product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the stores fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs campaigns strategies and initiatives. Educate all food service associates to be the same.
Execute the training coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team recruiting hiring training coaching associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure of established safety security quality and store operations policies procedures and practices.
As needed the FBM will need to run shift including deposit preparation and fuel operations where applicable.
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven selfstarter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing walking handling reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder reaching below the waist pushing buttons bending stooping squatting crouching kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building interpersonal and leadership skills
Ability to learn and utilize the stores technology
Basic Qualifications:
High School Diploma or GED equivalent
Leadership experience required leadership experience in a food service environment preferred
Flexible availability which may include all shifts weekends and holidays based on business needs
Ability to work 35 40 hours per week
Experience selecting training performance management of staff sales building scheduling and managing expenses
Experienced in all areas of store operations including foodservice
Experience effectively implementing change and demonstrated results in
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training
Wawa will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our Associate Service Center at or.
Wawa Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal state and local laws we recruit hire promote and evaluate all applicants and Associates without regard to race color religion sex age national origin ancestry familial status marital status sexual orientation or preference gender identity or expression citizenship status disability veteran or military status genetic information domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Required Experience:
Manager
Employment Type
Full-Time
