MAC Moves Adds Changes Program Lead AMER GREF Regional Portfolio Management RPM AMER
MAC Moves Adds Changes Program Lead AMER GREF Regional Portfolio Management RPM AMER
Posted on :
01-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Work hard have fun make history. Thats what we do every day at Amazon. As the AMER MAC Program Manager youll do just that by spearheading strategy for Moves Adds and Changes (MAC) across North America and LATAM. Youll be part of our Global Real Estate & Facilities (GREF) team that oversees corporate office space and programs globally. As lead of the AMER MAC Program you will provide managerial oversight to area move managers and an operations team in seamlessly delivering complex workplace modifications including move launch workplace management and space programming changes.
The ideal candidate will thrive in matrixed organizations and demonstrate excellence in stakeholder management. The AMER MAC Program is part of Integrated Facilities Management (IFM) delivery in the Portfolio Management org and is tasked with executing and implementing continuous improvement in MAC delivery across AMER and collaborating with Workplace Strategy stakeholders. The MAC Program Manager will oversee all aspects of the program including planning budgeting and reporting to support corporate office locations across AMER.
This role will have the latitude to innovate pilot and recommend solutions from tech to operational workflows. This position offers an exciting opportunity to shape the workplace experience for Amazon employees and drive innovation in corporate real estate management.
The role will be based in Arlington VA Seattle WA or New York City and will include some travel.
Key job responsibilities
Lead and develop a team of four area move managers overseeing moves workplace modifications and furniture/customer service operations
Drive strategy and of the Moves Adds and Changes (MAC) program ensuring seamless coordination between move customer experience and daily operations
Manage annual program budgets KPIs and operational plans to ensure consistent quality standards and customer service levels across all MAC program components
Direct vendor relationships and oversee service delivery standards across all MAC program components
Partner with senior leadership regional portfolio managers and crossfunctional teams to align MAC services with business objectives
Establish and implement scalable processes standards and best practices that can be replicated across the global portfolio
Lead change management initiatives to support continuous improvement in customer experience operational efficiency and new service implementations
Collaborate with FFE teams to optimize product supply chain and service delivery based on customer feedback and performance metrics
Develop and maintain comprehensive documentation of MAC processes procedures and best practices
Present regular program updates and recommendations to leadership teams
5 years of team management experience
5 years of cross functional project delivery experience
5 years of program or project management experience
5 years of working cross functionally with tech and nontech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelors degree
A Combination of education and 6 years experience can be used in lieu of a Bachelors degree
Proven track record of successfully managing complex multifaceted programs in a fastpaced environment
Strong financial acumen and experience managing large budgets
Excellent leadership skills with the ability to motivate and develop highperforming teams
Superior communication and presentation skills with the ability to influence senior stakeholders
Proficiency in Microsoft Office suite project management software and facilities management systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The ideal candidate will thrive in matrixed organizations and demonstrate excellence in stakeholder management. The AMER MAC Program is part of Integrated Facilities Management (IFM) delivery in the Portfolio Management org and is tasked with executing and implementing continuous improvement in MAC delivery across AMER and collaborating with Workplace Strategy stakeholders. The MAC Program Manager will oversee all aspects of the program including planning budgeting and reporting to support corporate office locations across AMER.
This role will have the latitude to innovate pilot and recommend solutions from tech to operational workflows. This position offers an exciting opportunity to shape the workplace experience for Amazon employees and drive innovation in corporate real estate management.
The role will be based in Arlington VA Seattle WA or New York City and will include some travel.
Key job responsibilities
Lead and develop a team of four area move managers overseeing moves workplace modifications and furniture/customer service operations
Drive strategy and of the Moves Adds and Changes (MAC) program ensuring seamless coordination between move customer experience and daily operations
Manage annual program budgets KPIs and operational plans to ensure consistent quality standards and customer service levels across all MAC program components
Direct vendor relationships and oversee service delivery standards across all MAC program components
Partner with senior leadership regional portfolio managers and crossfunctional teams to align MAC services with business objectives
Establish and implement scalable processes standards and best practices that can be replicated across the global portfolio
Lead change management initiatives to support continuous improvement in customer experience operational efficiency and new service implementations
Collaborate with FFE teams to optimize product supply chain and service delivery based on customer feedback and performance metrics
Develop and maintain comprehensive documentation of MAC processes procedures and best practices
Present regular program updates and recommendations to leadership teams
5 years of team management experience
5 years of cross functional project delivery experience
5 years of program or project management experience
5 years of working cross functionally with tech and nontech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelors degree
A Combination of education and 6 years experience can be used in lieu of a Bachelors degree
Proven track record of successfully managing complex multifaceted programs in a fastpaced environment
Strong financial acumen and experience managing large budgets
Excellent leadership skills with the ability to motivate and develop highperforming teams
Superior communication and presentation skills with the ability to influence senior stakeholders
Proficiency in Microsoft Office suite project management software and facilities management systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
