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Humana is seeking an accomplished leader for the role of Director Operational and Strategic Excellence to join our team. This high impact leader will play a pivotal role in supporting the Sr. Leader in the development implementation and of the companys strategic goals and operational initiatives. Employing adroit interpersonal skills a high degree of strategic and operational expertise a strong sense of urgency and the ability to create consensus across the highest level of leadership this leader will play a critical role in advancing our business through leading a portfolio of strategic and operational initiatives. This role is a strategic position that will help shape the direction of the Leadership Team while ensuring we deliver operational discipline and efficiency.

This position requires a strategic thinker with exceptional organizational communication and leadership skills who could potentially lead a team of 15 direct reports to help deliver this critical work. They will serve as a trusted advisor and will be responsible for overseeing and coordinating the organizations priorities ensuring alignment across the organization and driving key projects to successful completion. This leader must be a strong enterprise collaborator who works to provide effective and innovative solutions for top organizational and business priorities.

Strategic Planning and : Translate the vision into action and ensure seamless implementation across departments.

• Collaborate with cross functional leaders to develop define implement drive to completion large scale strategic priorities facilitate cross functional collaboration to ensure alignment on key initiatives and remove roadblocks
• Own the progress of strategic initiatives for Insurance Operations and drive accountability within the segment
• Own critical objectives for the organization ensuring key outcomes expected are clear within the organization and with partners
• Drives alignment across the organization & with partners ensuring highest use and ROI of resources thru development of clear goals and measures that focus on outcome vs. activity

Horizontal Operational Initiatives: Accountable for leading a portfolio of strategic initiatives across the lines of business working collaboratively with executive leadership and across divisions and across functions.

• Builds and leverages relationships to provide innovative solutions to complex business problems performing advanced analyses to uncover operational efficiencies across the various
• operating units. Using these insights has full discretion to go after problems and define solutions across each function
• Identify and mitigate risks to operational efficiency and effectiveness through initiative planning
• Lead crossfunctional teams on highimpact projects ensuring alignment with the companys objectives
• Oversee the planning and delivery of key initiatives and projects ensuring they are completed on time and within budget
• Oversee a team that tracks project milestones deliverables and KPIs and provide regular progress reports to the Sr. Leader for appointed programs initiatives and projects

Stakeholder Management: Build and maintain strong relationships with key stakeholders across the organization with the goal of advancing the leaders vision and agenda.

• Help break through any roadblocks resolve issues and escalate where needed employing exceptional organizational savvy
• Coordinate and manage the flow of information between the Sr. Leader and other senior leaders creating consensus and managing all stakeholders Represent the Sr. Leader in meetings and engagements with internal and external stakeholders with needed delegated decisions rights to ensure progression of priorities

Governance and Framework:

• Acts as an extension of the CPO Leader in meetings decisionmaking processes and daily operations
• Develop and implement governance frameworks and tools to improve efficiency and accountability across the organization
• Hold team accountable for the leadership operating framework for the organization to drive team effectiveness strengthen culture and drive consistency and organizational health.
• Enable leadership team discussions and business reviews to ensure effective utilization of time and drive accountability and transparency across the organization

What is needed to be successful in this role:

• Strong interpersonal skills and high emotional intelligence to drive consensus and solutions using a positive valuesbased approach.
• The polish poise and executive presence to ensure effective interaction with senior and executive level audiences.
• Ability to balance divergent needs and priorities in a complex organizational structure.
• Leads by example and inspire confidence across all levels of the organization.
• Comfortable working in a fastpaced dynamic environment with the ability to navigate ambiguity
• Strong attention to detail with the ability to manage multiple priorities simultaneously.
• Selfstarter who takes initiative and anticipates the needs of the Sr. Leader and the organization.
• Strong analytic communications organization and problemsolving skills which support and enable sound decision making and articulation of strategic priorities
• Strong financial and business acumen; ability to integrate a business perspective across the enterprise
• Excellent relationship building skills with an ability to prioritize negotiate and work with a variety of internal and external stakeholders
• Works well under high pressure situations and comfortable dealing with and handling highly confidential information
• Ability to influence and lead crossfunctional teams
• Demonstrated ability to deliver difficult messages to senior leaders

• Acts as an extension of the CPO Leader in meetings decisionmaking processes and daily operations
• Develop and implement governance frameworks and tools to improve efficiency and accountability across the organization
• Hold team accountable for the leadership operating framework for the organization to drive team effectiveness strengthen culture and drive consistency and organizational health.
• Enable leadership team discussions and business reviews to ensure effective utilization of time and drive accountability and transparency across the organization

Use your skills to make an impact

Required Qualifications:

• Bachelors degree
• Direct experience consulting with coaching and supporting executive level leaders
• People leadership
• Experience with organizational change management
• Proven track record of managing complex enterprise projects and driving organizational change

Preferred Qualifications:

• Reside in the Louisville KY area
• MBA or other advanced degree
• Strong working knowledge of the businesses and teams across Humana

Additional Information

• Workstyle: Hybrid Home This is a hybrid home position where employees primarily work from their home office occasionally using company office space for collaboration and facetoface needs.
• Typical Work Days/Hours: Monday through Friday 8:00 am 5:00 pm EST.
• Travel: 2025 to meet business needs

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees ability to work effectively the selfprovided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless wired cable or DSL connection is suggested.
• Satellite cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a biweekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

Humana offers a variety of benefits to promote the best health and wellbeing of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future including:

• Health benefits effective day 1
• Paid time off holidays volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

HireView

As part of our hiring process for this opportunity we will be using an interviewing technology called HireVue to enhance our hiring and decisionmaking ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

Travel: While this is a remote position occasional travel to Humanas offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time 40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$168000 $231000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support wholeperson wellbeing. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) shortterm and longterm disability life insurance and many other opportunities.

Application Deadline:

About us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.