Director NPS Lifecycle Management Process Transformation

Band

Level 6

Job Description Summary

This position will be located at the East Hanover NJ site and will not have the ability to be located remotely. This position will require 20 travel as defined by the business (domestic and/ or international).

The Director NPS Lifecycle Management and Process Transformation is responsible for life cycle planning for inline patient support programs and will develop deep forwardlooking planning and rightsizing of our programs after launch to LoE. This individual will need to collaborate with the NPS Competitive Intelligence team to understand the external competitive environment and our internal product/portfolio strategies. This role ensures our Disease State teams are in a constant state of readiness to anticipate and act on external macroenvironmental market changes competitor new launches and other competitor strategies in a legal and compliant manner.
This individual will work closely with NPS Vendor Management NPS Competitive Intelligence Disease Area & Product Quality Enterprise Content Design as well as Finance and Compliance partners.

The role includes overseeing the implementation of a lifecycle management framework integrating patient services into inline programs and leading strategic patient support initiatives. The Director stays at the forefront of trends by demonstrating thought leadership in personalized technologydriven patient support ensuring a patientfirst approach in redefining industry standards for patientcentric care.

Job Description

Key Responsibilities:

• Lead the strategic planning for lifecycle management across the Therapeutic Area portfolio.
• Develop and implement focused strategies for brand performance by evaluating insights category trends inmarket performance and competitive activity.
• Collaborate with crossfunctional teams to develop an LCM framework for key products through active involvement in Governance Framework such as CCRB Quantum and PSOC.
• Oversee the optimal rollout and implementation of the LCM framework including training where needed to integrate Patient Services offerings for inline programs. This includes components such as Copay Free Goods Patient Hubs Clinical Support Digital Solutions and Eservices.
• Develop effective patient support program strategies for inline products new indications and Loss of Exclusivity (LoE).
• Utilize competitive intelligence to provide unbiased factbased crossfunctional strategies and prioritize resources effectively.
• Collaborate crossfunctionally to develop strategies that reduce spend and reallocate resources as the Patient Support Program matures. Ensure resource optimization and cost management to maintain high efficiency and effectiveness in patient support initiatives.
• Oversee the Quantum Portfolio Management (QPM) role to ensure strategic initiatives are prioritized across the NPS roadmap and implemented accordingly.
• Ensure Business Excellence assets (workflows business requirement documents (BRD) and user acceptance testing (UAT) are maintained and executed.
• Monitor testing for system release via offshore resources. Develop and maintain Process maps and BRDs. Maintain support Mature products Portfolio

Essential Requirements:

• Education: Bachelors degree required Advanced degree (MA MS MBA) preferred.
• Minimum of 10 years of experience within the US healthcare sector including significant roles in consulting at biopharmaceutical companies.
• Broad experience across various disciplines/functions such as commercial marketing & sales regulatory compliance payors providers manufacturing and quality. Demonstrated expertise in patient support disciplines/functions.
• Proven success in leading and managing crossfunctional strategic projects with substantial business impact showcasing the ability to drive organizational change. Exceptional strategic planning organizational and communication abilities with a proven track record in problemsolving and escalation resolution.
• Extensive experience in senior stakeholder management adept at effectively engaging and managing associates across diverse backgrounds and functions within a complex matrixed organization.
• Strong capability to influence and drive decisions without direct authority coupled with exceptional communication skills and proficiency in leading meetings with senior management.
• Skilled in developing forwardlooking plans and rightsizing programs from launch through Loss of Exclusivity (LoE).Demonstrated ability to anticipate and adapt to market changes and competitive launches maintaining legal and regulatory compliance.
• Proven experience in driving process standardization and transformation initiatives maintaining high standards of efficiency and effectiveness.
• Expertise in developing and implementing lifecycle management frameworks and patient support program strategies.
• Superior problemsolving skills combined with strong interpersonal abilities to effectively convey strategic needs and directives to teams colleagues and functions throughout the organization. Demonstrated expertise in managing teams to deliver process improvement initiatives achieving enhanced operational efficiency and productivity.
• Prior people leadership experience

The pay range for this position at commencement of employment is expected to be between $185500 and $344500 per year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to calland let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$185500.00 $344500.00

Skills Desired

Agility Brand Awareness CrossFunctional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing GoToMarket Strategy Influencing Skills Inspirational Leadership Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management Strategic Marketing