Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Perform regular followup calls and emails to clients with overdue accounts.
- Maintain accurate records of all communications and transactions.
- Review account information for discrepancies and provide resolutions.
- Negotiate payment terms and settlements effectively.
- Generate and send out monthly statements to clients.
- Monitor accounts receivable aging reports to identify overdue accounts.
- Collaborate with internal departments to resolve billing and payment issues.
- Process incoming payments and allocate them to the correct accounts.
- Providing excellent customer service while managing collections.
- Document and report on collection activities to management.
- Identify potential risks of client defaults and recommend actions.
- Stay updated on industry regulations and best collections practices.
- Assist in the development of collection procedures and training materials.
- Prepare reports on collection effectiveness and outstanding debts.
- Work with legal teams when necessary on account recovery.
- Bachelor s degree in Finance Business Administration or related field.
- Proven experience as a Collections Specialist or similar role.
- Strong understanding of collection regulations and practices.
- Excellent verbal and written communication skills.
- Ability to negotiate payment plans effectively.
- Proficient in accounting software and Microsoft Office Suite.
- Exceptional organizational and time management abilities.
- Strong analytical and problemsolving skills.
- Ability to work independently as well as part of a team.
- Previous experience in customer service is beneficial.
- Attention to detail and a high level of accuracy.
- Familiarity with financial reporting and analysis.
- Knowledge of industry trends and collections best practices.
- Positive attitude and professional demeanor.
- Willingness to learn and adapt to new processes.
- Ability to handle confidential information with integrity.
technical proficiency,microsoft office suite,accounting software,customer service,communication skills,organizational skills,analytical skills,collections,attention to detail,time management,adaptability,communication,problem-solving,financial reporting,negotiation skills,team collaboration,industry knowledge,negotiation
Employment Type
Full Time
