HR Operations Specialist 14 Month Contract

Why DUCA

Were a vibrant exciting credit union that lives its profits with a purpose philosophy in every financial transaction product interest rate and community initiative we offer. Founded in 1954 DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85000 Members we are proud to serve.

We exist to help People Businesses and Communities Do More Be More and Achieve More.

DUCA is the fastest organically growing large Credit Union in Canada distinguished for the following:

• Positive unbig bank like service experience delivered through Memberfacing staff in branch on the phone (MemberConnect) and via our Mobile mortgage specialists Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions guidance and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bankonline mobile app phone/fullservice Member Connect Contact Centre and of course inbranchDUCA is accessible 24/7
• A community philosophy of profits with a purpose culminating in the creation of the DUCA Impact Lab a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCAs designation as a BCorp certified organization the first ever credit union to receive this global recognition.

A career with one of Canadas fastest growing credit unions means youll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more Be more and Achieve more with their money and their lives. At DUCA youll be part of a vibrant and collaborative team where youll be supported to excel and make an impact no matter what role you play.

HR Operations Specialist 14 Month Contract)

DUCA is looking for an HR Operations Specialistto join our growing team!

Job Purpose & Summary

The HR Operations Specialist contributes to an outstanding employee experience by supporting employees People Leaders and People & Culture (P&C) through the full lifecycle of the employment relationship.

The HR Operations Specialist provides clientcentric support with a focus on proactive legislation scanning and compliance policy and program reviews health and safety activities complex or escalated medical and nonmedical leaves and accommodation requests and participating in the nonexecutive job evaluation process. The HR Operations Specialist leads a variety of key activities including the development and documentation of scalable procedures and workflows the review and tracking of work and study permits responding to health and safety related emergencies and is the lead for Human Resources Information Systems (HRIS) technical activities including enhancements and/or customizations

Key Accountabilities & Duties

• Through escalations from the P&C team provide guidance/advice to employees and managers on complex matters in the areas of policy interpretation and administration employment legislation employee programs and related human resource functions and practices
• Lead the development and documentation of scalable standard operating procedures for the HR Operations group; continually identify solutions to simplify automate and improve HR processes and workflows to create operational efficiencies and scalability
• Review and report on current and pending legislation (ESA OHSA AODA etc. and related impacts including matters involving legislation compliance and / or employee experience providing recommendations to management and sharing updates and relevant learning within the P&C team
• Lead HRIS technical activities including implementing enhancements / customizations with the vendor and HR Operations team
• Lead executive medical and mental health vendor relationships including contract renewals program utilization analysis and employee communications campaigns
• Act as the lead and a subject matter expert on work and study permit reviews and compliance partnering with Talent Acquisition when needed sharing updates and relevant learning within the P&C team
• Conduct onboarding and offboarding for new and departing Board of Directors; partner with Total Rewards for the first level review of changes impacting Board of Directors compensation documenting as applicable for audit
• Advise on compliance requirements for highrisk safety matters and partner with Human Resources Business Partners in developing and reviewing safety plans related to emergencies e.g. risk of violence in the workplace work refusals etc.
• Participate in the nonexecutive job evaluation process for nonmanagement positions; work with the business to develop and refine job descriptions; conduct job evaluation meetings and support managers through compensation recommendations when needed
• Complete the first level review of applicable DUCA policies and programs initiating content updates managing subsequent reviews through to sign off from applicable stakeholders
• Manage highly complex or sensitive (executives P&C team) fullcycle medical leaves of absence claims; coordinating third party case initiation and claims management through to return to work
• Oversee create and successfully roll out complex sensitive or escalated individual accommodation plans (e.g. executives P&C team) including working with third parties as required
• Provide guidance to HR Operations team to effectively support employees through various leaves of absence while limiting risk where possible
• Support ongoing analysis of data trends and industry best practices to make recommendations related to various human resources related areas including total rewards attrition absences and employee programs
• Project manage internal and external audits and other system related reviews requiring input or support from HR Operations
• Support human resources and employment compliance activities including monitoring and reporting on legislative common law decisions and updates monitoring and reporting on compliance with legislated requirements
• Participate in internal investigations where DUCAs Health & Safety or Respect in the Workplace (Violence and Harassment) Policy or Program is being reviewed
• Support DUCAs HR Business Partners with involuntary terminations reviewing proposed packages to verify compliance with legislated requirements drafting letters requesting benefits extensions and communicating with Payroll as required
• Develop strong working relationships and awareness of what is happening across the organization
• Continually identify solutions to simplify automate and improve HR processes and workflows to create operational efficiencies and scalability
• Coordinate create and distribute internal surveys and prepare for presentation and/or hand off to other teams related data and reports
• Attend webinars seminars workshops and other learning opportunities to keep current on human resources trends and legislative requirements
• Support the broader People & Culture team as required with other duties as assigned

Occupational Experience & Education Requirements

• Bachelors degree in Human Resources Business Administration or other related discipline and postsecondary education from an accredited institution in Human Resources or a related field OR equivalent combination of education and experience
• CHRP Designation
• CHRL Designation an asset (achieved or in progress)
• Minimum of 5 years experience in a human resources capacity (i.e. HR Generalist HR Specialist etc. with experience supporting the full lifecycle of the employee relationship including supporting involuntary terminations managing leaves of absence and supporting or leading accommodation planning
• Experience monitoring and reporting on legislative updates an asset
• Demonstrated project management experience experience leading and/or participating in committees an asset

Knowledge Skills & Attributes

• Demonstrated ability to take initiative drive projects forward working with a variety of stakeholders and work independently with the ability to exercise mature judgment and decisionmaking
• Excellent customer service relationship building judgment problem solving analytical and followup skills
• Outstanding active listening verbal and written communication skills with ability to clearly convey messages and share information
• Displays strong collaborative attributes to effectively work with and in some cases lead employees People Leaders and others in the P&C team
• Capable and comfortable operating independently with minimal supervision
• Ability to prioritize and effectively manage requests and activities for multiple business partners
• Possesses expert level knowledge and understanding of employment standards and related legislation with critical thinking skills to identify challenges and proactively propose solutions
• Ability to selfmanage workload with strong time management planning prioritization and organization skills with ability to delegate tasks when appropriate
• Continually displays critical thinking skills while seeking out process improvement opportunities
• Demonstrated discretion and ability to maintain confidential information
• Proficient in Microsoft Office Suite of products solid Excel skills with ability to work with a variety of data to present information that is accurate and easily digestible by a wide variety of stakeholders
• Proficiency with or the ability to quickly learn the organizations HRIS and other P&C specific systems (Talent Acquisition System Learning Management System etc.

Working Conditions

This position works in a fastpaced office environment and may be required to travel to branch locations on an infrequent basis. Standard work week of 38 hours with additional time required to meet deadlines and project deliverables.

Department:People & Culture

Primary Location:Corporate Office 5255 Yonge Street North YorkM2N 5P8

Employment Status: FullTime 14 Month Contract)

Hours per Week:38

Salary: The annual salary range for this position starts at $69956. Actual annual base salaries will vary depending on relevant jobrelated factors such as experience knowledge skills qualifications and education/training. Depending on the position DUCAs total compensation package may include incentive compensation tied to company and individual performance or other benefits.

Number of Vacancies:1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application.Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.