Operations Assistant (ZR_24287_JOB)
Operations Assistant (ZR_24287_JOB)
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USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
- (40 hours a week)
- Monday - Friday 8:30 AM- 5:30 PM (EST) includes 1h unpaid break.
Responsibilities
Handle all incoming phone calls including prospective customers existing customers customer complaints and field technician support calls
Resolve issues and coordinate scheduling of jobs across multiple projects and properties
Manage the flow of information between different databases platforms and the company s field management system
Update various customer platforms (corporate and government) and maintain current field management system data
Conduct special projects and research as needed to support business operations
Provide customer service and sales support including closing deals and overcoming price objections
Coordinate end-to-end project management for multiple properties coming online simultaneously
Perform administrative and executive assistant duties to keep office operations running smoothly
Ensure proper coordination and communication between field technicians and office operations
Scope
Primary responsibility for managing company s field management system
Direct coordination with field technicians and resolution of field issues
Interface with corporate and government customer platforms and databases
Management of multiple renovation projects including military housing contracts
Hybrid role combining customer service sales administrative support and project management
Central hub for information flow and operational coordination across the organization
Requirements
Strong customer service background with proven experience handling diverse customer interactions
Sales experience with ability to close deals and overcome objections
Bilingual capabilities (English/Spanish preferred) to serve diverse customer base
Project management skills with ability to coordinate multiple moving parts simultaneously
Excellent organizational skills and attention to detail
Experience with database management and multiple software platforms
Strong communication skills for both internal and external coordination
Ability to work in fast-paced environment with changing priorities
Independent Contractor Perks
- HMO Coverage for eligible locations
- Performance based incentives
- Permanent work-from-home
- Immediate hiring
.
Employment Type
Full Time
