Field Operations Officer
Field Operations Officer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
- Ensure proper rider verification and compliance with company policies.
- Assist in the recruitment screening and onboarding of new gig workers.
- Handle on-ground incidents such as accidents recovery or theft ensuring prompt resolution and reporting.
- Ensure availability of necessary tools materials or vehicles for gig workers.
- Coordinate with internal teams to facilitate smooth operations and deliveries.
- Conduct field visits to assess service quality address concerns and optimize performance.
- Identify and resolve operational bottlenecks in real-time.
- Report and escalate operational issues to management when necessary.
- Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.
- Maintain rider compliance.
- Act as a liaison between the logistics team customers and field staff to ensure smooth service delivery
Requirements
- Bachelors degree in any discipline
- Proven experience 1-2 years in field operations
- Good understanding of logistics and fleet management.
- Strong interpersonal and communication skills for engaging with drivers and customers.
- Proactive detail-oriented and capable of working in a fast-paced dynamic environment.
Benefits
- You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness first-hand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
