Resident Service Engineer - Memphis TN Weeknights
Resident Service Engineer - Memphis TN Weeknights
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$ 75000 - 75000
1 Vacancy
Job Description
Resident Service Engineer Memphis TN (Weeknights)
MondayThursday 5pm 3:30am
About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. Were propelling our customers and the industry forward always looking to innovate and improve. Because to us packaging is about much more than a box its about delivering whats right for our customers for their customers and our planet.
About the Role
We are looking for a highly skilled Resident Service Engineer in the Memphis TN area. This Engineer will work onsite at one of our Key Customers locations to install maintain and support Packsize equipment manage our parts and inventory unit within the warehouse as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer work proactively and efficiently to meet those needs and provides 5Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment process flow packaging designs and service.
What Youll Do
- Work crossfunctionally with R&D Software and Quality Engineering teams
- Completes and successfully pass training courses
- Develops knowledge of Packaging Designs
- Learns and develops the customer support and technical skills necessary to perform high quality maintenance
- Performs preventive maintenance on machines equipment and accessories
- Performs installation of new equipment and train Customer Personnel
- Learns and completes basic administration duties (assigned tasks emails etc.
- Exposed to moving parts and electricity that require safety protocols
- Excellent work ethic and time management skills needed
- Must be accessible via telephone and promptly return email and phone messages
- Travel by vehicle or airplane within assigned geography overnight travel may be required
What Youll Bring
- Excellent Customer Service skills
- Basic Excel Word skills
- Knowledge of Windows platforms
- Advanced mechanical skills
- Advanced troubleshooting skills to resolve equipment issues utilizing drawings operational characteristics and technical documentation
- Ability to learn troubleshooting and problemsolving procedures
- Able and willing to lift up to 50 lbs
- Ability to walk climb stand carry materials stoop kneel bend at waist
- Must be able to climb a ladder
- Exhibit mature independent judgment with little or no direct supervision
- Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
- Good mechanical and troubleshooting skills
- Clean driving record with a valid drivers license
Travel
- There will be initial travel requirements for training purposes 2550.
Salary and Benefits
*The salary range for this role is 65000 USD 75000 USD; however Packsize considers several factors when determining compensation when extending a job offer including but not limited to the role being offered the associated responsibilities the candidates prior work experience education/training and any special skills.
Packsize offers a competitive benefits package including paid time off Medical Dental Vision Short Term/Long Term Disability Life 401(k) matching.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Employment Type
Full Time
