Intake and Assessment Worker

Join our Intake team in a vital frontline role connecting women and nonbinary people with the legal support they need. Were hiring multiple intake and assessment workers Apply now!

Womens Legal Service Victoria Melbourne CBD June start Hybrid working model Full time or Part time negotiable (minimum 0.6EFT) Ongoing

• Be a part of a feminist community legal service!
• Your expertise will directly contribute to building a more genderequitable society.
• Competitive remuneration 5 weeks annual leave and flexible work arrangements.

About Us

For over 40 years Womens Legal Service Victoria (Womens Legal) has championed womens rights to live free from violence. We are a dedicated team with a passion for working with women and nonbinary people to live free from violence and discrimination by:

• Providing high quality integrated legal services for Victorian women and nonbinary people who are victimsurvivors of family violence and disadvantagedor marginalised by structural and systemic barriers.
• Building the capacity of professionals who work with women and nonbinary people to better understandthe law and navigate the legal system safely.
• Advancing gender equality by challenging unsafe and discriminatory policies andlaws and informing and advocating for legal and policy initiatives that respect andpromote the rights of women and nonbinary people.

About the Role

Supported by the Intake and Paralegal Team Leader and on call lawyers our new team of Intake and Assessment Workers will serve as the initial point of contact for Womens Legal.

Intake and Assessment Workers will conduct comprehensive intake assessments against our eligibility criteria and triage and book client appointments. Where help seekers are not eligible for our service the Intake and Assessment Worker will provide accurate legal information and facilitate appropriate referrals to legal and support services.

Key responsibilities are:

• Manage incoming client inquiries via phone email and inperson visits.
• Perform detailed intake assessments to identify legal issues.
• Connect clients with appropriate legal information and services support. organisations and community resources.
• Schedule appointments and manage client records including booking interpreters for appointments and calls.
• Process referrals for our duty lawyer services.

About You

You are a compassionate and organised professional with strong communication skills and a trauma informed approach. You build trust quickly work in a fastpaced team and are committed to supporting women and nonbinary people experiencing legal challenges.

Key to your success is your:

• Ability to use traumainformed practices to gather sensitive information from clients;
• Ability to identify clients with highrisk issues such as safety and suicide; and
• Excellent communication skills with demonstrated experience working with individuals from diverse backgrounds.

You will:

• Have experience gathering sensitive information from clients and using this information to make judgements about eligibility preferably within a legal or community services setting; and
• Be proficient in using client management systems and Microsoft Office Suite.

Applicants with tertiary qualifications in a related field such as law social work or community services and those with experience working in a community legal centres are strongly encouraged to apply.

Why Womens Legal

In return for your dedication we offer:

• Competitive remuneration
• 5 weeks annual leave plus bonus leave between Christmas and New Year!
• Paid parental leave and reproductive health leave
• Cultural leave
• A strong commitment to your professional development personal development and wellbeing
• A hybrid working model and a flexible working environment that supports work/nonwork balance
• NFP salary packaging benefits (up to $15900 in taxfree pay every year) plus meal and entertainment benefits (up to $2650 taxfree pay per year)
• Fresh fruit available in the office
• Access to our Employee Assistance Program

To apply

Submit a resume and covering letter to tell us how you are the right candidate for this role. Please ensure the cover letter addresses how you personally align to Womens Legal values as described in the attached position description.

Research shows that women are less likely to apply for roles if they dont meet 100 of the selection criteria. We encourage you to apply even if you dont meet all the criteria but this role sounds like a good fit for you.

Please note nonlawyers employed by Womens Legal Service Victoria are required to comply with Section 121 of the Legal Profession Uniform Law.

All successful candidates will be required to produce a national criminal history check prior to the commencement of their employment.

Enquiries

Enquiries can be emailed to Ruth McKendrick HR Officer at

Equal Opportunity Employer

We recognise our work benefits greatly from the unique knowledge skills and expertise of individuals with diverse experiences including those with lived experience of family violence Aboriginal and Torres Strait Islander people women with disability and women from migrant refugee or nonEnglish speaking backgrounds. If this is you we strongly encourage you to apply.

Womens Legal relies on an exception under the Equal Opportunity Act to employ women only.