Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailWere on a mission to provide equitable access to economic opportunity for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing highpotential individuals both inside and outside of a companys current workforce and then we create applied guided and equitable learning programs with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1500 leading companies including the likes of Microsoft Citi and Just Eat to help solve their businesscritical problems and weve trained over 16000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters together.
Join Multiverse and help us set a new course for work.
The Opportunity
Multiverse is at an exciting juncture one that requires transformation of both scale 10000 to 100000 apprentice learners) and technology (recognising potential of our expanded product platform and AI offerings). Success in the short to midterm will be defined by how well we execute against our central strategy how capable we are to continuously improve core operating metrics and process and how supported our 200 coaches are to have a daily positive impact on our apprentices and learners. As an Operations Executive you are the front line that achieves just that: great of daily process and project tasks.
Were looking for a datadriven handson problem solver whos excited to dive into operations own key performance metrics and identify ways to streamline and scale our processes. Youll work across the learner journey from onboarding to program completion ensuring that every step is delivered with quality efficiency and client/learner impact.
Youll be embedded in a crossfunctional operating unit made up of operations professionals delivery leads coaches and support teams with the mandate to:
Strategise: Proactively spot areas for improvement and shape ideas into actionable process changes
Build: Use data to surface insights design solutions and roll out scalable improvements across teams
Grow: Develop your own skills with a clear path to Senior Operations Executive and beyond while helping increase the teams overall learner capacity
Operate: Take responsibility for critical systems and metrics tied to learner success client satisfaction regulatory compliance and business outcomes
Collaborate: Partner across teams Product Learner Success Coach Quality and Impact Customer Success GTM etc. to ensure alignment account growth and continuous improvement across the learner journey
Execute and continuously improve key operational processes that support our learners from onboarding through completion driving efficiency accuracy and scalability
Identify and resolve daytoday operational blockers across scheduling learner experience and coach enablement
Monitor and manage performance metrics to ensure program quality regulatory compliance and learner satisfaction
Partner crossfunctionally with Central Teams Customer Success Performance Ops Learning Product and Data to identify process gaps run A/B experiments and deliver solutions that improve learner outcomes client relationships and operational effectiveness
Take ownership of specific operational projects from an idea to implementation aimed at automating workflows reducing manual effort or unlocking scale
Use data to surface insights define measurable goals and inform decisions that support your teams ability to deliver exceptional service at scale
Build strong relationships with internal stakeholders and external partners ensuring alignment on learner and customer needs
24 years of experience in an Operations Project Management or Customer Success function ideally in a fastpaced techenabled environment
Youre passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
Youve designed and implemented processes or playbooks that improved team performance and operational consistency
You have a strong working knowledge of tools like Google Sheets Metabase and are familiar with SQL APIs and automation tools
A natural collaborator who communicates clearly navigates ambiguity with confidence and takes initiative to move work forward without waiting for direction
You thrive in a dynamic environment balancing longterm improvements with shortterm needs and consistently deliver to a high standard
You are empathetic and missiondriven: motivated by helping learners succeed and by supporting the coaches who enable that success
How we hire
Benefits
Time off 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 4 companywide wellbeing days and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support
Hybrid & remote work offering with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
Team fun weekly socials company wide events and office snacks!
Our commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Full-Time