Senior Business Process Analyst
Senior Business Process Analyst
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5years
$ 75 - 75
1 Vacancy
Job Description
Evaluate and support process improvement initiatives by analyzing business functions gathering info and optimizing system capabilities.
Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
Lead business process definition reengineering improvement and gap analysis of current/tobe processes during workshops with key customer sponsors and stakeholders
Developing required documentation such as workshop agenda presentations gap analysis reports process flow diagrams roles/responsibilities
Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customers expectations
The BPC helps to close any gaps in understanding between the business needs and technical capabilities and then define the appropriate process to achieve desired business results.
Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
Work closely with the Architects Developers and BAs to document stories Acceptance criteria and Test artefacts. Participate in Agile ceremonies and Grooming sessions.
Requirements
Advanced level of ServiceNow knowledge and ITSM is a required pre requisite for this role.
Employment Type
Full Time
