Front Desk AgentNight Auditor-12 Downtown ATL Autograph Collection GA
Front Desk AgentNight Auditor-12 Downtown ATL Autograph Collection GA
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Job Description
Position: Front Desk Agent / Night Auditor
Location: Twelve Hotels & Residences Downtown Atlanta GA
Job Type: Full Time
Compensation: Attractive package
Twelve Hotels & Residences is seeking a versatile and servicedriven Front Desk Agent / Auditor to join our Downtown Atlanta team. As the first point of contact for our guests you will play a key role in delivering a warm welcome and ensuring a seamless stay experience from checkin to checkout.
This position requires flexibility as shifts vary and may include overnights weekends and holidays. Were looking for a dependable team player who can adapt to our dynamic hospitality environment with a professional polished attitude.
Schedule Availability:
We require open availability to work any shift on a rotating schedule including:
Morning Shift: 7:00 AM 3:00 PM
Evening Shift: 3:00 PM 11:00 PM
Overnight Shift (as needed): 11:00 PM 7:00 AM
Schedule includes weekends and holidays.
Key Responsibilities:
Welcome guests with professionalism and genuine hospitality
Efficiently manage guest checkin and checkout procedures
Process phone and online reservations with accuracy
Verify guest payment methods and handle credit card transactions securely
Provide detailed information about room options amenities hotel services and local attractions
Ensure guest privacy and maintain confidential records
Respond promptly and professionally to guest concerns or service issues
Coordinate with housekeeping and maintenance teams to meet guest expectations
Promote additional hotel services and upgrades when appropriate
Maintain accurate records of bookings guest information and payments
Report unusual occurrences or guest requests to management
Perform light cleaning duties to maintain a tidy front desk and lobby area
Support other departments and complete additional duties as assigned
Preferred Qualifications:
Prior experience in a hotel front desk or auditing role (strongly preferred)
Proficiency with Opera PMS or similar hotel reservation software
Comfortable using Gmail and Microsoft Office Suite (Word Excel)
Familiarity with thirdparty booking platforms such as Expedia Priceline and
Strong customer service and communication skills
Professional telephone etiquette
Understanding of secure cash and credit card handling practices
Were Looking For Someone Who Is:
Flexible dependable and open to working varying shifts
Detailoriented and organized in a fastpaced environment
Teamoriented with a positive and proactive attitude
Guestfocused professional and passionate about hospitality
Requirements:
High school diploma or equivalent (required)
At least 1 year of hotel experience (preferred)
Ability to commute or relocate reliably to Downtown Atlanta GA
Availability for a rotating schedule including overnights and weekends
Work Location: Onsite at Twelve Hotels & Residences Downtown Atlanta GA
Join a hotel team that values attention to detail professionalism and exceptional guest experiences. If youre ready to make a lasting impression and grow your career in hospitality wed love to meet you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
