drjobs Immersive Experience Technical Support Lead

Immersive Experience Technical Support Lead

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1 Vacancy
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Job Location drjobs

Redmond - USA

Weekly Salary drjobs

USD 100000 - 110000

Vacancy

1 Vacancy

Job Description

Description

Position at Zones LLC.

Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on X @Zones and LinkedIn and Facebook.
Position Overview:
We are seeking a highly skilled and dynamic Immersive Experience Technical Support Lead professional to join our team
This position will be located within a highly visible customerfacing location that provides support to Executive level internal and external customers. Most work will be completed onsite within the facility located in Redmond WA.
What youll do as the Immersive Experience Technical Support Lead:
The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
Experiences / Demo Support
  • Provide technical support and assist Envisioning Specialists in demonstrations for customers and executives
  • Perform realtime customer facing exhibit technical support and justintime troubleshooting to support Envisioning Specialists in preparation for or during a customer engagement
  • Display Microsoft Customer and Partner solutions and technologies as part of a customer demonstration in a support capacity with an Envisioning Specialist
  • Document memorable customer moments through maintaining and using provided professional photography equipment and delivering high quality output of these images
  • Develop and optimize video content ensuring high quality end product utilized for training readiness and video libraries
  • Design dynamic scenes for live or recorded broadcasts shown to internal audiences customers or partners using OBS Stream Deck and Microsoft Teams
  • Oversee video production equipment ensuring hardware and software reliability and world class end product
Installation & Integration:
  • Provide technical consulting task coordination and integration support for planning installation and preparation of customer facing exhibits and demos
  • Assist in installation and integration of AV equipment software and physical props
  • Configure and setup demos ensuring all security and functional requirements are met
  • Coordinate delivery installation management and return of partnerowned demo equipment and resources
Advanced Troubleshooting & Repairs:
  • Diagnose and resolve complex technical issues related to AV equipment systems and software
  • Replace or repair faulty components with minimal disruption to scheduled events or demos
  • Perform physical device or equipment repairs device imaging and/or supporting repairs or adjustments to a third partys equipment
  • Perform system diagnostics and indepth troubleshooting for hardware and network issues escalating to Level 3 support or Partners when necessary
Preventive Maintenance & System Health Checks:
  • Perform routine preventative maintenance and testing to ensure systems are operating at peak efficiency
  • Conduct regular health checks of AV systems and software including equipment calibration firmware updates and performance optimization
  • Monitor systems for potential issues and proactively resolve them before they affect demo functionality
Documentation & Reporting:
  • Maintain accurate documentation of all service activities including installations troubleshooting logs equipment changes and repairs
  • Produce detailed reports on system health maintenance activities and performance metrics
  • Provide feedback and recommendations to improve the functionality of AV systems and equipment
  • Perform Matterport scans to keep a digital twin of the Immersive Experience floor up to date in a rhythm directed by the business
What you will bring to the team:
Education & Experience:
  • Associates or Bachelors degree in a technical field (e.g. AV technology electronics or IT) or equivalent work experience in a similar role
  • 3 years of handson experience with AV system installations troubleshooting and maintenance particularly in corporate or executive environments.
  • Experience delivering product demonstrations or presentations ideally in a B2B or technical environment.
  • Ability to engage with seniorlevel executives and decisionmakers as well as technical audiences
  • Experience working with highend AV equipment
  • Strong organizational skills and the ability to manage multiple demo sessions events and projects simultaneously
Skills & Knowledge:
  • Expertise in AV hardware including displays projectors audio systems microphones cameras and control systems.
  • Indepth understanding of AV signal routing networking protocols and the integration of various AV components.
  • Proficiency in troubleshooting and maintaining complex AV systems including both hardware and softwarerelated issues.
  • Experience with Azure Deployment Environments Azure Hybrid Cloud and Azure Virtual Machines.
  • Experience with QSYS a platform that integrates audio video and the control of devices and its services
Soft Skills:
  • Strong problemsolving skills and the ability to think critically and analytically under pressure.
  • Excellent communication skills with the ability to interact effectively with executives clients and team members.
  • Highly organized with the ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
  • Professional demeanor and ability to handle sensitive or highstakes situations with discretion and tact.
Certifications:
  • AVIXA Certified Technology Specialist (CTS) or CTSI (Installer).
  • Crestron Extron or AMX certified.
  • Network certifications (e.g. CompTIA Network Cisco) are a plus.
Working Conditions:
  • This position will primarily involve working onsite within a premier customer facility with occasional travel to other locations.
  • Flexibility is required to accommodate highpriority meetings or events which may include evenings or weekends.
  • The role requires the ability to lift and move AV equipment and props (up to 50 lbs) as necessary for installations or repairs.
  • Must be able to work in a professional clientfacing environment and manage sensitive situations with discretion
  • Strong organizational skills and the ability to manage multiple demo sessions events and projects simultaneously
Qualified candidates can expect a salary range of $100000 $110000.
#LIJL1
Zones offers a comprehensive Benefits package

While were committed to providing toptier solutions were just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones work is more than a job it is an exciting career on a global team that is client centric has a passion for technology embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Zones participates in EVerify. EVerify is a system that compares information from a team members Form I9 to federal records to confirm their eligibility to work in the United States.

Employment Type

Full-Time

Company Industry

About Company

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