Director Membership
Director Membership
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$ 120000 - 140000
1 Vacancy
Job Description
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.
Why Work for the USTA
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!
The Role
Develop and execute a membership program for tennis players providers and facility operators. This person will be responsible for reinventing a membership framework that drives membership numbers and revenue by driving engagement in key products services and promotions. This role is critical in contributing to player participation and retention coach quantity diversity and facility court retention and utilization. This role is located in Orlando FL
- Oversee and execute all traditional membership operations including communication strategies churn management renewals payment processing financial forecasting and settlement
- Manage and continuously evolve the three distinct membership pillars: Player/Fan Coach/Provider and Facility; ensuring each pillar serves its unique audience effectively
- Create strategic partnerships that add value to the membership pillars and take responsibility for pricing and packaging various membership tiers to maximize benefits
- Drive membership growth by actively recruiting new members and connecting them to ongoing program offerings services and promotions
- Lead affinity marketing efforts with new partners to enhance the overall value of Membership
- Ensure efficient data capture and maintain graduated levels of data through partnerships to support datadriven decisionmaking and personalized membership experiences
- Evaluate recommend and implement a membership loyalty program to enhance member retention engagement and satisfaction
- Develop and implement customized member engagement strategies proactively addressing unique needs and preferences
- Apply strong financial acumen to optimize pricing strategies revenue streams and overall financial performance
- Devise and implement initiatives to drive the adoption of products and services among members. Create feedback loops to ensure that products and services are continually improved based on member feedback.
- Develop revenuegenerating initiatives for members and Implement dynamic pricing strategies that encourage members to invest in additional offerings
- Create synergy and implement strategies to integrate membership from local grassroots tennis to section offerings and through the US Open; making it an integral part of the tennis experience
Who You Are
- A minimum of 10 years of Membership/Customer Loyalty/Marketing experience
- Experience in development and delivery of customer loyalty program(s)
- Leader in the membership space that can anticipate customer needs and deliver value in a proactive manner
- Experience with needsbased product/service development leading to building and implementing customer solutions
- Strong financial acumen and experience in devising and managing pricing strategies
- Experience in affinity marketing and sourcing securing and managing external partnerships
- Strong quantitative and analytical skills
- Team management strong partnership skills and experience working with various functional teams/stakeholders in a matrix environment
What We Offer
At the USTA we know people are our most important asset. For this reason we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with inoffice collaboration to spark teamwork and creativity.
- Comprehensive benefits designed to meet your unique needs: Medical dental vision access to doctors virtually a flexible spending account to manage your health and dependent care expenses and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy including vacation sick personal and paid holidays parental leave and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3 promotional and growth opportunities Learning and Development programs to learn on the job and up to $5000 for tuition reimbursement.
- Mental and emotional wellness: Resources for overall wellbeing including mental health and meditation benefits.
- Other cool perks: A personalized health management program pet insurance commuter benefits identity theft protection discounts with our network of partners and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $plus a potential ICP bonus. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables including as appropriate the applicants qualifications for the position the years of relevant experience their unique skills and the location from which they will be performing the job.
Come One Come All
We strongly encourage you to apply if youre interested; wed love to learn how you can serve our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
Director
Employment Type
Unclear
