Spanish Team Leader
Spanish Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is urgently seeking to hire a Spanish Team Leader. The initial screening interview will be conducted via phone.
**Position: Spanish Team Leader (BGC)**
**Key Qualifications:**
Willingness to work various shifts.
Must work ONSITE in BGC Taguig.
Available to start immediately.
**Requirements:**
At least 4 years of customer service experience in the BPO/BPM sector.
A bachelors degree in any field.
Spanish proficiency of at least B2 level according to CEFR or Berlitz.
Previous experience as a team lead for Spanishspeaking agents handling voice calls (inbound or outbound).
A minimum of 2 years in leadership positions.
**Job Responsibilities:**
Efficiently manage teams including resource planning career development performance oversight and attrition management.
Mentor and assist team members in closing knowledge gaps and addressing skill and motivation challenges.
Address user/customer escalations taking ownership of issues until they are resolved.
Regularly develop and implement internal and external governance.
Keep the team informed about the latest process updates changes and performance targets.
Identify ideas for process improvements and guide team members in implementing initiatives such as Six Sigma or Lean projects.
**Benefits:**
Health Maintenance Organization (HMO) coverage for the employee and two dependents from the first day.
Quarterly performance bonuses.
Excellent opportunities for career advancement.
24 annual leave days.
Employment Type
Full Time
