Team Lead (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian speaking Team Lead for their Barcelona office.

Position: Team Lead

Location: Barcelona Spain

Employment type: full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Lead and manage a team of sales professionals ensuring both individual and team targets are consistently achieved.
• Provide coaching training and development support to team members to enhance performance and professional growth.
• Manage inbound leads and convert prospects into long-term clients by offering suitable product or service solutions.
• Build and maintain strong client relationships acting as a trusted advisor and effectively promoting company offerings.
• Demonstrate strong personal sales performance while guiding customers through the full sales cycle and setting a positive example for the team.
• Identify and resolve client challenges by delivering tailored customer-focused solutions.
• Collaborate with cross-functional teams to improve processes streamline workflows and enhance the overall customer experience.
• Contribute to team efficiency and operational improvement through organization innovation and process enhancement.
• Promote a positive supportive team culture that values collaboration recognition and shared success.

REQUIREMENTS:

• Native or fluent in Italian (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (at least B2).
• Significant experience in inside sales within a dynamic fast-paced environment consistently exceeding sales targets while maintaining a strong customer-centric mindset.
• Proven experience leading and coaching teams with a commitment to developing talent and supporting team success while also managing individual sales responsibilities.
• Excellent organizational and time-management skills with the ability to oversee both personal and team performance.
• Highly driven resilient and motivated by achieving goalsboth individually and as a team.
• Comfortable with high-volume outreach and able to maintain consistent daily call activity while engaging effectively with prospects and clients.
• Strong analytical skills with the ability to monitor KPIs evaluate performance metrics and implement plans to drive continuous improvement and results.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Guidance and tools to reach career potential.