Virgin Money Customer Consultant - Talent Pool Newcastle

Business Unit: Branch Network
Salary Range:per annum DOE plus red hot benefits
Location: Newcastle
Contract Type: Full Time or Part Time opportunities available

Dive into our Talent Pool!

If you are looking for a rewarding career and enjoy being part of a successful team then were looking for you to join our Virgin Family family. We have multiple opportunities available and upcoming within our Newcastle branch.

Our Customer Consultants play a key role in delivering exceptional customer service. Its all about the customer and providing seamless experiences for them when it comes to their finances and making banking a bit less meh and more yeah! From everyday banking transactions to providing support with our mobile apps they are there to provide a heartfelt service from the moment you walk through the door. So if you are passionate about customer service and going that extra mile to make a customer happy we want to hear from you.

What youll be doing
Being the first point of contact and welcoming customers to the Branch
Helping our customers use digital services educating them to understand the great benefits digital brings and guiding them through the process
Resolving any queries customers may have with their banking
Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
Using compassion and empathy to support customers in vulnerable circumstances
Collaborating with colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
Youll be an ambassador for Virgin Money living life to the fullest by showcasing the amazing work we do and spreading the word through events both in Branch and in the local community

We need you to have
Some experience or a passion to work within a customer service environment and a desire to deliver a brilliant service to customers
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
Great communication skills with a natural ability to engage and build rapport with lots of different personalities
A flexible and positive working approach to suit customer needs and business demands
Genuine enthusiasm to work with your team to achieve collective goals in a timely way
A keen interest in all things digital with a desire to keep up to date with upandcoming technology news

Its a bonus if you have but not essential
Some financial services experience
Knowledge of banking products

We really need you to have the skills and experience listed in the to be successful youll need to bring section above but the rest is just our wish list so please dont let that put you off applying wed love to hear from you!

Red Hot Rewards
Generous holidays 38.5 days annual leave (including bank holidays and prorated if parttime) plus the option to buy more
Up to five extra paid wellbeing days per year
20 weeks paid genderneutral family leave 52 weeks in total) for expectant parents and those looking to adopt
Marketleading pension
Free private medical cover income protection and life assurance
Flexible benefits include Cycle to Work wellness and health assessments and critical illness
Ability to work anywhere in the UK (where the role allows)

And theres no waiting around youll enjoy these benefits from day one.

Feeling insatiably curious about this role Apply as soon as you can. If were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.

Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.

Say hello to Virgin Money
Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a fullservice digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with. Were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. We strive to create positive experiences for our millions of customers and our purpose Making You Happier About Money underpins everything we do. We believe in doing banking differently innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.
As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced preemployment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.