Contracts and Solutions Specialist Volume Licensing
Contracts and Solutions Specialist Volume Licensing
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.
Responsibilities
The Volume Licensing Contracts and Solutions Specialist operates through a call center environment and call tracker system acting as a support resource to all Sales affiliates. Primary duties include creation and submittal of high level customerspecific contracts for Connections Tier 1 vendors and managing the data generated by the customer agreement along with all required purchasing activities. Provides Account Managers and other internal customers with volume licensing program guidance information and valueadded solutions through the entire sales life cycle. The VL Contracts and Solutions Specialist maintains personal knowledge of vendor programs and contract procedures within the assigned segment in order to make educated decisions that ensure licensing meets both vendor program and company audit compliance.
The VL Contracts and Solutions Specialist uses knowledge and experience to develop internal processes and documentation related to supported vendor programs. Identifies process improvements and enhancements thru understanding of the need for unique business drivers and makes proposals for improved processes. Responds timely to all requests. Develops and maintains resources for the benefit of Sales and other associated teams.
This position is hybrid and can be based in the following locations: Keene NH Merrimack NH or Exton PA.
- Audits purchase orders for compliance to vendor program specifications and internal controls
- Ensures that internal controls are followed by validating customer eligibility to vendor program and pricing requirements for compliance purposes
- Researches and resolves any processing issues with associated vendor
- Obtains vendor authorizations for customer returns
- Services are provided through a call center case management and email requests
- Management and maintenance related to vendor notifications
- Uses all necessary vendor supplied resources and tools
- Audits supplied information for accuracy
- Completes and submits vendor contracts to fulfill sales order obligations
- Problem solves and uses prior experience to identify potential issues in contract creation and submittal in order to avoid broken contracts
- Processes requests for updates to contracts including changes to channel partner and contact information
- Manages documents associated with vendor contracts
- Manages and maintains VLP database various reports and price sheets to support licensing business
- Creates cases and reporting for annuities and renewals
- Creates annual trueup forms in accordance with current company templates
- Develops and maintains Licensing resources for the benefit of Sales and other associated teams. Examples include Cheat Sheets Sales Hub Documentation Agreement lists and Logs Vendor Program resources and System Tool Resources (E1 Callback PSN SWA & VLP)
- Participates in and contributes to team goals
- Identifies gaps in resources and documentation around licensing programs and works with Manager and Supervisor to develop trainings and resource updates for team members as well as Sales and Sales Support
- Presents licensing focused training sessions designed to support Sales & Product Management initiatives
- Maintains Team OneNote Notebook to keep vendor and program information along with team processes and communication notes current
- Increases personal knowledge of vendor programs and procedures
- Attends both internal and external trainings and webinars to increase personal knowledge across all supported areas
- Builds relationships and supports Connection Sales and Support Teams included but not limited to Business Development Managers the vendors solutions specialist Renewals Desk and Microsoft COE
Min
Max
Qualifications
Because of the possibility for fraudulent job postings on many popular job boards please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
