Sr Program Manager Fraud Prevention Payment Risk

Wanting to make a difference Join the team protecting Amazon customers from payment related fraud misuse and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of eCommerce transactions in different countries How to help our Amazon Business continue to grow and where millions of businesses can safely transact online What kinds of processes and systems would you build to maximize customer satisfaction

A team comprised of software development engineers machine learning scientists operation specialists product and program managers and many other team members; together focused on a mission that is customerfocused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical knowhow.

Our greatest strength is our team members who through diverse backgrounds are appreciated and collectively strengthen our organizations capabilities to deliver for our customers. Be part of a team where your actions as a Program Manager could enhance systems and processes that minimize risk and maximize trust in . Not only do we protect all aspects of the Amazon shopping experience we also deliver services to large and small merchants hosted on the Amazon platform. In addition we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.

We are seeking a Sr. Program Manager who can provide leadership to crossfunctional teams and drive key initiatives while supporting our customers and key stakeholders.

We are an agile team moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team we would like to speak with you!

Key job responsibilities
Stakeholder Management: Listen and understand Payment Risk strategy identify potential fraud and misuse risks and align BRP teams and investments to achieve growth and goals.
Project Management: Lead projects for crossfunctional teams focused on the delivery of a new feature service product or system. Gather business requirements document functional and design specifications identify appropriate resources needed assemble the right project team assign individual responsibilities and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Senior Program Managers contribute crossfunctional business and technical skills assess and manage risks measure and report on progress anticipate and resolve bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs with the technical constraints.
Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
Collaboration: Partners with (advises and supports) the global process owners Site leaders Operation managers in identifying defining and executing various process improvement projects
Standard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes and work to deploy globally.
Communication: Drive weekly meetings to review metrics including investigation quality service level agreements and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.


5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership

2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.