Principal Customer Success Manager Strategic Accounts Italian or Spanish
Principal Customer Success Manager Strategic Accounts Italian or Spanish
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Job Description
The Strategic Accounts team at HubSpot services our highestpaying and most complex customers. This team is responsible for coordinating the postsale customer experience enabling customers to achieve outcomes and making the value theyre getting out of HubSpot visible as a way of driving usage desired outcomes retention and growth.
As a Principal Customer Success Manager (CSM) on the Strategic Accounts team you will work with a wide variety of primarily corporate/enterprisesized businesses. You will be responsible for driving product adoption of existing tools removing roadblocks proactively managing risk and identifying opportunities for new products and services within your book of business. Youll work with a broad number of stakeholders including leadership to learn how their teams function and the challenges they face and help set them up for longterm growth.
This role is open in any of our EMEA entities including Ireland France Spain Belgium the UK or Germany in office hybrid or remote.
In this role you will:
- Oversee the customer experience for a portfolio of 3040 enterpriselevel highvalue accounts with the goals of retention and growth.
- Build and foster deep relationships at all levels of the customer organisation multitasking with customers to ensure alignment with their business goals and use cases and develop longterm partnerships.
- Use strategic thinking consultative problem solving and deep product knowledge to help your customers achieve measurable business outcomes new use cases and maximize their ROI with HubSpot.
- Partner with multiple internal crossfunctional teams (Sales Marketing Product Contract Management and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
- Deliver Executive Business Reviews and strategic consultations to align on goals priorities growth opportunities and overall business vision to support optimal adoption of the HubSpot platform.
- Act as a customer advocate and focus on deep platform solutioning by developing adoption roadmaps identifying and removing technical and cultural adoption barriers creating and delivering success plans with clear outcomes aligning internal resources to support customer initiatives all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
- Travel onsite occasionally to deliver strategic consulting engagements if needed usually not more than 23 times yearly.
- Demonstrate a sustained significant and quantifiable impact on the business in the areas of program development team growth and/or people development.
We are looking for people who have:
- Businesslevel proficiency in English plus Italian OR Spanish.
- A personal investment in helping customers succeed.
- Experience working with large organizations 200 employees)
- Experience managing a minimum of $45m ARR
- A proven track record of measurably impacting customer results through creative problemsolving strategic consulting and change management. Experience in doing this with SaaS platforms is desired but not required.
- Exceptionally strong communication and relationshipbuilding skills with the ability to multithread across stakeholders and deliver compelling executivelevel presentations.
- Project management expertise including planning and executing strategic initiatives.
- Experience with risk management account retention and renewal strategies.
- An autonomous proactive approach to identifying challenges and creatively solving them collaboratively.
- Experience as a Senior CSM Senior Account Management or with strategic partnerships
We know the confidence gapand imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Germany Applicants: (m/f/d) link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpotsPrivacy Noticeexplains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.
Required Experience:
Manager
Employment Type
Full Time
