TSU Call Handler Plymouth
TSU Call Handler Plymouth
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
*Must be based in Plymouth Devon or a daily commutable distance due to required training within our head office*
- Respond to customer requests for tyre related breakdown assistance (job taking job allocation chase) within agreed targets and timescales.
- Delivers a high level of Customer Service on all calls.
- Adheres to company work instructions and compliance measures.
- Ensures a high level of data quality.
- Maintains company quality standards at all times.
- Communicates effectively on all levels.
- Makes timely decisions within level of authority.
- Escalates all issues falling outside of the above for approval / decision.
- Uses own initiative when required.
- Carries out administrative duties accurately when required.
- To undertake other reasonable duties as required from time to time in support of the effective running of C360
Qualifications :
- Knowledge of the Truck Tyre fleet market desirable but not essential.
- Office 365 Knowledge
- Professional qualification in Customer Service desirable.
- Previous experience in a customer service role.
- Experience of working as part of a team striving towards excellence.
Additional Information :
Additional information
- 25459.20 PA
- Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
- The shifts are between the hours ofover a 3 week rotation 071700 &. 40 hours per week.
- This is a hybrid role after successful completion of training at the head office 68 weeks minimum)
- Must have the right to work in the UK.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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