Team Lead Client Engineering and Support
Team Lead Client Engineering and Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking a skilled and motivated team member to manage and guide our desktop engineering team. This role is responsible for leading the design deployment and support of enduser computing environments ensuring optimal performance security and user experience across the organization.
WHAT YOU WILL BE DOING
Key Responsibilities:
Lead and mentor a team of desktop engineers and admins to support maintain and enhance the desktop infrastructure.
Design and implement desktop solutions including Windows image management application packaging and software deployment.
Ensure patch management and compliance standards.
Collaborate with IT leadership and other teams to align desktop engineering initiatives with broader IT strategies.
Oversee incident and problem management related to desktop services ensuring timely resolution.
Ensure high availability and performance of desktop systems including monitoring and proactive maintenance.
Evaluate and recommend new technologies tools and best practices to enhance user productivity and system reliability.
Develop and maintain documentation deployment guides and knowledge base articles.
Drive continuous improvement through automation scripting (e.g. PowerShell) and process optimization.
WHAT WE NEED FROM YOU
Required Qualifications:
Bachelors degree in Computer Science Information Technology or equivalent experience
3 years of experience in desktop engineering with at least 2 years in a leadership or senior role.
Strong expertise in Windows OS deployment (e.g. SCCM Intune JAMF).
Experience with Active Directory Group Policy and Microsoft 365.
Knowledge of endpoint protection platforms patching tools and desktop virtualization (e.g. VDI).
Strong troubleshooting and problemsolving skills.
Excellent leadership communication and project management skills.
Preferred Qualifications:
Knowledge of the ServiceNow platform and reporting
Experience with macOS support and MDM platforms like Jamf.
Familiarity with ITIL practices and service management frameworks.
Scripting knowledge (PowerShell Python etc..
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
- Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grabandgo snacks
- Inhouse Starbucks and Dunkin
- Indoor/outdoor caf with WiFi
DISCLAIMER
Employment Type
Full-Time
