Professional Services Consultant

Position Summary

At Forcura we are all about our clients experience. If youre looking to join a team of motivated individuals at one of Jacksonvilles fastest growing companies then consider our Professional Services Consultant role. Ideal candidates are highly motivated with excellent communication and analytical skills. As part of our Client Experience team this individual will be responsible for managing our Professional Services projects which focuses on delivering bestinclass services to help customers build optimize and/or scale their services. Were looking for experienced individuals who are passionate about providing quality service and valueadded solutions.

Job Duties

• Expertly operate our proprietary webbased and mobile applications
• Participate and lead overall discovery and postSales engagement with customers to develop and execute customer success plans
• Efficiently handle and prioritize inbound customer inquiries and internal Professional Services requests conducting initial assessments to determine needs and coordinating with appropriate teams or resources to deliver optimal solutions.
• Manage customer engagement programs including operational metrics and service profitability
• Works directly with client to gather requirements design solutions build proof of concepts and implementation solutions.
• Delivers consultativebased knowledge transfer and documentation.
• Ownership of project plan and milestones/issues tracking that ensures whiteglove service customer delight and rapid timetovalue.
• Distill complex solutions into simplified explanations and share relevant customer success stories that demonstrate value to customer
• Interface with various Forcura teams to provide feedback loop in the form of customer insights and quality improvements
• All other jobrelated duties as assigned.
  

Minimum Requirements

• Bachelors Degree from an accredited institution
• Minimum of 1 year of Project Management and/or SaaS Implementation experience
• Proven track record of exceptional ambition drive and proven results
• Outstanding verbal and written communication skills
• Ability to thrive in a fastpaced agile and quickly changing environment
• Healthcare or technology industry knowledge preferred
• Willingness to travel to clients locations as needed to provide additional support to team members

Preferred Qualifications

• Extensive project planning experience
• Superior solutionsorientation and complex problemsolving skills
• 3 years of Project Management and/or SaaS Implementation experience

Physical Demands of Our Work Environment

• This position is in an office environment and uses a computer and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Forcura is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected status If you are unable to submit an application because of a incompatible assistive technology or disability please contact us at. We will make every effort to respond to your request for disability assistance as soon as possible.

Forcura is an Everify employer. Your eligibility to work in the United States will be verified through the Everify system if you apply and are selected for a position.